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Description

Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.

Description

Harnessing social proof on a large scale, our software effectively captures and transforms customer insights into various formats such as case studies, testimonials, and reviews. This allows you to substantiate your marketing assertions with concrete data. By gathering elusive ROI metrics and operational outcomes from your clients, you can establish credibility with potential buyers. Enhance your marketing strategies tailored to specific verticals and personas by dissecting customer feedback for the creation of impactful targeted content. Stand out in crowded markets with customer proof points that clearly distinguish your products from rivals. Accumulate essential social proof to utilize throughout the buyer's journey, securing numerous new references, refined case studies, and focused testimonials for your sales and marketing efforts. Efficiently gather feedback, verify response data, publish fresh customer narratives, and leverage them to enhance engagement within your marketing campaigns—achieving this in a fraction of the time required by conventional approaches. Moreover, this streamlined process not only saves time but also maximizes the effectiveness of your marketing initiatives, ensuring a greater return on investment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alexa Yes 
Apple Maps Yes 
Bing Yes 
Demandforce Yes 
DoorDash Yes 
Facebook Yes 
Foursquare Yes 
Google Yes 
Google Assistant Yes 
Google Maps Yes 
Grubhub Yes 
Healthgrades Yes 
Instagram Yes 
OpenTable Yes 
PAR Engagement Yes 
ReferenceEdge No 
Siri Yes 
Tripadvisor Yes 
X (Twitter) Yes 
Yelp Yes 

Integrations

Alexa No 
Apple Maps No 
Bing No 
Demandforce No 
DoorDash No 
Facebook No 
Foursquare No 
Google No 
Google Assistant No 
Google Maps No 
Grubhub No 
Healthgrades No 
Instagram No 
OpenTable No 
PAR Engagement No 
ReferenceEdge Yes 
Siri No 
Tripadvisor No 
X (Twitter) No 
Yelp No 

Pricing Details

$49.95 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Merchant Centric

Country

United States

Website

www.merchantcentric.com

Vendor Details

Company Name

SurveyMonkey

Founded

1999

Country

United States

Website

www.techvalidate.com

Product Features

Brand Management

Approval Process Control No 
Artwork Management No 
Asset Management No 
Change Management No 
Fulfillment Distribution No 
Project Management No 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard Yes 
Key Performance Indicators No 
Predictive Analytics Yes 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Customer Advocacy

Advocate Management No 
Campaign Management Yes 
Communication Management Yes 
Community Management No 
Gamification No 
Referral Tracking No 
Reporting/Analytics Yes 
Rewards Program No 
Social Engagement No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Customer Reference Management

Nomination Tracking No 
Program Notices No 
Reference Usage Tracking No 
Reward Distribution No 
Search Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection No 
Survey Management Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

Social Media Management

Automated Publishing No 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Content Creation

Advertising Content Creation No 
Case Study Creation No 
Collaboration Tools No 
Content Calendar No 
Content Creator Marketplace No 
Content Curation No 
Content Planning No 
Content Topic Research No 
Create Reports No 
Marketing Content Creation No 
Quiz Creation No 
Sales Content Creation No 
Template Creation No 
User-Generated Content No 
Video Content Creation No 
Visual Content Creation No 
Written Content Creation No 

Content Marketing

Audience Targeting Yes 
Brand Management Yes 
Campaign Management Yes 
Categorization / Grouping Yes 
Conversion Tracking Yes 
Distribution Management Yes 
Editorial Calendar Yes 
Multi-Channel Publishing Yes 
Publish Scheduling Yes 
SEO Management Yes 
Social Media Management Yes 
Video Management Yes 

Customer Advocacy

Advocate Management Yes 
Campaign Management No 
Communication Management Yes 
Community Management No 
Gamification No 
Referral Tracking Yes 
Reporting/Analytics No 
Rewards Program No 
Social Engagement No 

Customer Reference Management

Nomination Tracking Yes 
Program Notices Yes 
Reference Usage Tracking Yes 
Reward Distribution Yes 
Search Yes 

Referral

Affiliate Marketing No 
Campaign Management Yes 
Contact Management Yes 
Employee Referral Management Yes 
Feedback Management No 
Lead Engagement Yes 
Loyalty Program No 
Referral Tracking Yes 
Rewards Management Yes 

Alternatives

Alternatives

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TechValidate

SurveyMonkey