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Average Ratings 0 Ratings
Description
We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.
Description
By Our Union for your Union.
Un1on Member Engagement Software allows you to connect with your union members in a consistent, easy way.
Here are some of the things you can do to organize and support union resources:
Create Reports - create, edit and share reports on member lists, job sites, communication engagement, key dates, case stages, and so much more.
Collective Agreements - easily search your Collective Agreements with a full-text search. Your agreements are automatically turned from pdf to searchable text via OCR. Upload past Collective Agreements to search for keywords on-the-fly and view historical data during bargaining sessions.
Map Areas - Built-In map templates of electoral districts to see your members and worksites by ridings and wards. Easily send out comms to members in a particular area (a valuable tool during elections).
Committees - Set up Committees and assign members to them. Easily organize all files, notes, documentation and decisions in a central place. Upload meeting minutes for each committee.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
Microsoft PowerPoint
Yes
QuickBooks Online
No
Salesforce
No
X (Twitter)
Yes
Yelp
Yes
Integrations
Facebook
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
Microsoft PowerPoint
No
QuickBooks Online
Yes
Salesforce
Yes
X (Twitter)
No
Yelp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.75/member/month
Depending on the size of the union prices change.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MemberXP
Country
United States
Website
www.memberxp.com
Vendor Details
Company Name
Union Digital
Founded
1980
Country
Canada
Website
un1on.ca
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Association Management
Chapter Management
Yes
Committee Management
Yes
Dues Management
Yes
Election Management
Yes
Email Marketing
Yes
Event Management
Yes
Financial Management
No
Fundraising Management
No
Jobs Board
Yes
Member Communities
No
Member Directory
Yes
Member Portal
Yes
Membership Management
Yes
Website Management
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
Yes
Membership Management
Application Management
No
Automatic Renewals
No
Committee Management
Yes
Dues Management
Yes
Email Marketing
Yes
Event Management
Yes
Member Directory
Yes
Member Portal
Yes
Member Types
Yes
Membership Database
Yes
Nonprofit Membership
Yes
Payment Processing
Yes
Website Management
Yes