Membership Tracking Program (MTP) Reviews

Summary: I would recommend this program to anyone who keeps track of a membership and finances. Our office is audited every year and sometimes a couple times a year and this program helps make it very easy to complete!!

Positive: This is the best program that I have seen to track Membership information and finances. I have looked at other available programs but this one is very user friendly and they have the best support staff that you could ask for. Very thorough for detailed reporting and the backup system is excellent. I have used it for over 13 years now and I love it!

Negative: If there is something you don't like you simply tell them and they will come up with something you will like so I don't have any cons.....

Summary: Overall I think that the Member Tracking Program is excellent and very efficient, and I appreciate that when I call about a question or concern that they take time to listen to you and help you without being rushed or treated like you are bothering them. Everyone at Income is genuinely kind and helpful and after meeting everyone at the conferences, they honestly feel like family.

Positive: When you pull a member up in the system everything about them is right there on the members screen!
When I have a question and I call or email anyone at Income, I know I will get a response quickly, not days later.
When you go to a conference it is hands on and they show you new ways to be more efficient!

Negative: I miss the conference! I hope that next year Covid is no longer a concern and we are able to get together again!
The only con about the system that I have is that I wish the Endorsed Candidates section was set up like the Contractor page so that more information could be put in for each Candidate.

Summary: From day one, Bridget made it feel like we are all one big family. The labor movement connection and the attention to issues like helping us text members for comments to fight IRAP and the 2020 election imports were services I’m sure no one else provides to customers. Such attention to detail is awesome! Conferences are amazing. MTP is easy to use too.! Great team!

Positive: MTP is easy to use. Auto payments on the MTP App really make it easy for members. Mostly I like the conferences and I miss them. Always a great networking event. Super organized, very well done! I’m always excited to attend and meet people from all over the U.S. and Canada!

Negative: None that come to mind. I have had a positive experience.

Summary: My overall experience with MTP has been excellent. It's very user friendly once the initial training has been accomplished. Jon and his team have always been top notch professionals. I couldn't ask for a better performing product and team that stands behind it close enough to being 24-7.

Positive: Jon and his team provide the best customer service! They have helped me out during non-working hours and have always resolved any issues that our training facility might have encountered whether it was actually MTP or if it was an issue caused by other software.

I love the ability of creating my own user defined reports.

I love the integration of the web portal and the admin interface.

Jon and his team helped our training facility create a fully functioning LMS for our newly developed online curriculum to integrate with MTP.

Negative: I would like to be able to have the ability to change the way some of the templates look so that we could use them based off of our needs.

Depending on computer screen resolution, it can mess with how the interface appears. Sometimes all the words can't be seen and sometimes some of the font is large on some headings but normal on other headings.

Summary: MTP is an excellent, seasoned, product with a very responsive support staff. After years of looking for a membership program that would fit our needs and grow with the times, we finally found an excellent solution.

Positive: Very powerful member tracking program that is consistently adding features and expanding it abilities.

Negative: No cons that I can think of. Any requests that we have made have been addressed quickly.

Summary: I would highly recommend this program to any labor organization looking to streamline their database and properly tracking their membership.

Positive: The ease of learning and using the software is definitely a pro. Having the capability to create a user defined report is big selling point to this program.

Negative: None.

Summary: Very professional and still has the family feeling.

Positive: Great team to work with!

Negative: Nothing!!!

Summary: This is a great training and must every year refresher for all staff that use it daily for office managers.

Positive: The way it is all detailed out and extra time taken for all questions. Also how they go specific for each person to customize.

Negative: It could be a day longer to go more in depth. Also should put one on every three months due to covid.

Summary: MTP has been an easy program to use. As the years pass, there are so many more great reports and fun features that help us complete our daily work tasks.

Positive: Very use friendly! There are many updates done to accommodate our requests to make MTP work better for our individual needs. Incom trainings are also very informative and fun to say the least. Matt always saves the day when we are in a bind, great customer service!

Negative: We would like more techs as much knowledge as Matt.

Summary: Incom services is outstanding, nearly every day they are adding updates to benefit us all and they will always find the answers we need.

Positive: MTP is always improving, when one client asks for a new feature they make sure all of their clients benefit from it. Our local has been with MTP since 1994 and the service has always been outstanding.

Negative: No cons, but I sure miss the conferences, I learn something new every year.

Summary: Much better than the previous system we were using. Excellent customer service if we have issue.

Positive: Meets all of our needs within the organization.

Negative: Really not much to complain about.

Summary: Excellent conferences, supportive, informative and cant wait til they can be started up again. Hope to see you all soon.

Positive: These conferences are very informative and very supportive to the office staff that have direct dealings with the tracking system. Also helps out our membership in their abilities to pay dues and find out information on their page.

Negative: None that i am aware of. if there is an issue the team at Incom are always there to help.

Summary: Excellent software- Very easy to understand and use.

Positive: Get to use other customers improvements/changes/upgrades without having to pay for it ourselves.

Negative: Some of the questions when posting payments are "worded" odd. I think they are "old fashioned" accounting questions. For instance, if a member has a credit. MTP asks "Do you want to carry this credit forward? Most users do not understand what carry it forward means. A simpler question would be "Do you want to use this credit now?"

Summary: I would say MTP is the best membership tracking program that I personally have ever used. I wouldn't want to move to anything else.

Positive: Easy to use and the customer support is very good. The product is very affordable for all the services that it offers.

Negative: Very little I don't like. Occasionally I will need a newer feature and it takes a little while to get that established, but other than that it's great.

Summary: Everything about MTP, from top to bottom. Conferences, Support, everything. It's like talking with a friend.

Positive: Always focused on user input. They are a phone call away. Always available for assistance. Emails and texts are instant responses.

Negative: Nothing comes to mind. Never been disappointed with MTP.