Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface.
MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents.
MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.
Description
Our cloud-based solution offers limitless scalability, allowing you to concentrate on expanding your business without constraints on data storage, large lead files, or recordings. We also cater to smaller enterprises, equipping them with the tools they need to effectively compete against larger industry leaders. Built on the robust Amazon EC2 infrastructure, our service guarantees high availability and reliability. The distributed architecture ensures redundancy and load balancing across all components, enhancing overall performance. Additionally, we adhere to secure protocols (HTTPS) and industry standards for technology compliance. With our 100% browser-based Admin and Agent interfaces, no installation is necessary, enabling you to manage and communicate with your agents remotely without any associated costs. Users benefit from instant support through a ticketing system at no charge. Our platform features customizable dashboards for real-time monitoring, along with a highly efficient Predictive Dialer that includes precise AMD analysis. Furthermore, it supports various outbound strategies, including Broadcasting, Preview, and Progressive modes, while also integrating National DNC validation, ensuring compliance and effectiveness in your outreach efforts. This comprehensive suite of features empowers businesses of all sizes to optimize their operations and enhance customer engagement.
API Access
Has API
API Access
Has API
Integrations
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Plecto
Twilio
Zoho CRM
Integrations
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Plecto
Twilio
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Megacall
Founded
2008
Country
Spain
Website
megacall.es/en/megadialer-call-center-software/
Vendor Details
Company Name
PrimeVoiX
Country
United States
Website
www.primevoix.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics