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Description
Maxim stands out as the premier membership and direct marketing platform within the UK gaming industry and various other fields. Our core offering fuses the capabilities of CRM (Customer Relationship Management) with membership management systems, transforming how data is securely handled and enhancing marketing effectiveness for businesses like yours. By utilizing MAXIM, you will have a holistic understanding of your customers, enabling you to grasp their needs, preferences, and behaviors fully. This critical information allows you to tailor your marketing efforts, provide outstanding customer experiences, and ultimately increase loyalty and satisfaction among your clientele. MAXIM transcends conventional CRM platforms by effortlessly combining membership management features and regulatory compliance. From the initial sign-up through the entire membership journey, our solution streamlines the entire lifecycle of members. This not only boosts engagement and retention rates but also significantly cuts down on administrative tasks, making your operations more efficient in the process. In a competitive landscape, leveraging MAXIM can be your key to staying ahead and ensuring sustainable growth.
Description
Cultivating lifelong customers necessitates the creation of intelligent and interconnected omnichannel experiences while simultaneously enhancing operational efficiency. Customer experience management (CEM) focuses on the strategic design and responsive adaptation of customer interactions to not only meet but surpass expectations, resulting in heightened satisfaction, loyalty, and advocacy from clients. Platforms dedicated to customer experience management provide a comprehensive suite of tools designed to generate and deliver seamless omnichannel experiences, as well as monitor customer interactions throughout their entire journey. These platforms facilitate improved collaboration within organizations and enable quicker execution of strategies, ensuring that highly personalized experiences can be delivered on a large scale. The OpenText™ Customer Experience Platform empowers both Marketing and Line-of-Business teams to enhance existing systems of record, like MRM, CRM, and ERP, thereby enabling the intelligent crafting of individualized experiences that truly embody data-driven omnichannel strategies on a significant scale. By leveraging such capabilities, businesses can foster stronger connections with their customers that lead to long-lasting relationships.
API Access
Has API
API Access
Has API
Integrations
M-Files
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ISD Computer Services
Country
United Kingdom
Website
www.isdgroup.uk/products/maxim/
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis