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Description
Mavenoid offers a versatile support system tailored specifically for hardware manufacturers. By integrating both self-service and live assistance, it ensures that you are equipped to assist customers seamlessly, whether they need help with setup, day-to-day usage, or troubleshooting issues. Designed explicitly for hardware support, Mavenoid invites you to explore its capabilities in a test drive area that showcases its effectiveness across various products. From printers and speakers to dishwashers and robotic devices, Mavenoid enhances product support for some of the most renowned brands globally. The implementation of this support solution is swift, enabling it to be operational in just days rather than months. Transform your expertise into a functional product assistant within minutes, automating frequent inquiries related to troubleshooting, installation, and warranty management. The platform also streamlines escalations through a comprehensive set of live support tools, promoting more engaging interactions with your agents, including live video assistance. While chatbots are programmed to manage basic requests efficiently, they are also designed to foster more meaningful conversations rather than idle chit-chat. Mavenoid is committed to addressing genuine customer challenges effectively and efficiently.
Description
Seamlessly transition to digital solutions instead of traditional face-to-face interactions. Provide streamlined self-service options for both clients and staff members. Adopt an omnichannel approach to enhance customer experience. Gain a competitive advantage with AI by offering round-the-clock self-service capabilities for your clientele. Improve patient care with a compliant and secure chatbot system. Automate various workflows efficiently. Facilitate real-time onboarding, engagement, and support for employees from any location. NativeChat serves as a versatile platform for creating chatbots that can automate repetitive tasks using natural language processing. It boasts an extensive set of developer tools and offers remarkable flexibility for integration with various voice and conversational platforms. Experience a swift time to market thanks to its innovative in-house bot engine. The platform supports low-code and programming-language agnostic implementations. Unlock a new communication channel while creating and managing the customer journey through an easily trainable and configurable chatbot. Deliver personalized, always-available experiences that cater to the specific needs of visitors while continuously optimizing interactions.
API Access
Has API
API Access
Has API
Integrations
Adobe Commerce
Five9
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Intercom
JSON
Microsoft Entra ID
NICE CXone Mpower
SAP CRM
Integrations
Adobe Commerce
Five9
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Intercom
JSON
Microsoft Entra ID
NICE CXone Mpower
SAP CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mavenoid
Country
Sweden
Website
www.mavenoid.com/en/
Vendor Details
Company Name
Progress
Founded
1981
Country
United States
Website
www.progress.com/nativechat
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant