Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Matter Center for Office 365 was developed by Microsoft’s Corporate, External, and Legal Affairs (CELA) group in collaboration with the Office extensibility team, serving as a document management and collaboration tool that utilizes the Office app development model, Azure, and SharePoint. This innovative solution leverages the robust enterprise content management features offered by the SharePoint platform while also providing additional functionalities through various Add-ins in applications like Outlook and Office (such as Word and PowerPoint). By harnessing these capabilities, Matter Center enables users to efficiently create, locate, and store documents related to specific projects or matter sites. Furthermore, the platform benefits from the high-performance, enterprise-grade cloud infrastructure provided by Office 365 and Azure, enhancing its overall effectiveness and reliability. Ultimately, this integration facilitates a seamless workflow for legal professionals and teams managing complex documentation.
Description
You can seamlessly integrate your current O365 Active Directory (AD) with the SteadyPoint Helpdesk add-in, enabling you to onboard users to the platform with ease. All your data is securely stored on SharePoint online within your Office 365 tenant, ensuring that we do not retain any of it. The SteadyPoint Helpdesk app is equipped with a robust suite of tools designed for internal users, and it also functions as a ticketing system for external users via Office 365 services. Users can access the Helpdesk portal through Office 365 or submit tickets via email, which are conveniently aggregated for management. Our mobile-responsive solution is designed for optimal functionality across devices, promoting enhanced collaboration among team members. This approach allows you to effectively close the feedback loop, providing valuable insights into areas that may need improvement. Additionally, this ensures a streamlined experience for both internal and external users alike.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Active Directory
No
Albato
Yes
CaseXellence
Yes
HCL BigFix AEX
Yes
Microsoft SharePoint
No
Wufoo
No
Integrations
Microsoft 365
Yes
Active Directory
Yes
Albato
No
CaseXellence
No
HCL BigFix AEX
No
Microsoft SharePoint
Yes
Wufoo
Yes
Pricing Details
$30 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
microsoft.github.io/mattercenter/
Vendor Details
Company Name
SteadyPoint
Founded
2011
Country
Palestine
Website
www.steadypoint.net
Product Features
Legal Document Management
Access Controls
Yes
Archiving & Retention
No
Collaboration
Yes
Contract Management
No
Document Assembly
No
Document Indexing
Yes
Document Tagging
Yes
Full Text Search
Yes
Version Control
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No