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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transforming Customer Engagement through Multimodal AI and Intelligent Interactions, Marketrix’s Twin Avatars harness cutting-edge emotional intelligence to perceive and react to customer feelings instantly, ensuring that interactions are both effective and compassionate. Our AI not only grasps the design of your website or product but also navigates users seamlessly through its layout, significantly improving their overall experience. By delivering intelligent, context-sensitive support at every juncture, we customize interactions based on user behavior. Additionally, we focus on recognizing customer emotions in the moment, allowing us to offer personalized and sympathetic replies. This careful crafting of dialogues ensures that each interaction maintains a tone that feels both natural and reassuring. Furthermore, our AI Avatars facilitate Co-browsing sessions with either AI or Human Agents, providing a versatile support system. Ultimately, this technology allows for a deeper understanding of your real-time traffic, steering efforts toward achieving immediate conversions. With these innovations, businesses can foster stronger relationships with their customers while driving success.

Description

RichCall allows you to sell and support remotely, providing your customers with a one touch live support option. RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing. RichCall's most common use cases are: Click-to call, click-to video and co-browsing are all options for your customers Click-to-call and co-browsing to get customer support Start a co-browsing session while you are on the move Mobile camera sharing for support and sales: - Video sales - An agent shows a product using the shared mobile camera Customer support - A customer shares his mobile camera in order to show the malfunctioning device Video and collaboration for kiosks Remote expert assistance with HD video, scanner, and printer Live video-assistance for existing self-service or support kiosks

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$192 / month
Cloud and on-prem deployments are available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Marketrix.ai

Country

United States

Website

www.marketrix.ai/

Vendor Details

Company Name

Aurus

Founded

2009

Country

Russian Federation

Website

richcall.io

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management No 

Alternatives

Alternatives

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