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Description

MakePlans is an easy-to-use system for event registration and appointment booking. Your customers can book quickly and easily. Customers choose a service and a time slot. You spend less time on the telephone and more time with clients. Notification screenshot The appointment is automatically added into their calendar. You have less to worry about with every step of the booking being automated. There are no double bookings and there are no misunderstandings over the phone. Reminders sketch We send reminders via SMS to your customers. Reduce no-shows Profits will increase. MakePlans allows customers to book appointments online. It is easy to use. Customers can book appointments during normal business hours or sign up for events at specific times through the booking site. The customer will receive a confirmation email or SMS. They can add the booking to their calendar and a reminder will be sent before the booking begins.

Description

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

24SevenOffice Yes 
Braintree Yes 
Campaign Monitor Yes 
Cisco Webex No 
Easyflow Yes 
EpicCare EMR No 
Highrise Yes 
Mailchimp Yes 
MailerLite Yes 
Microsoft Exchange No 
Microsoft Outlook No 
Microsoft Teams No 
Nexsign No 
PayPal Point of Sale Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
Stripe Yes 
Telegram No 
Zapier Yes 

Integrations

24SevenOffice No 
Braintree No 
Campaign Monitor No 
Cisco Webex Yes 
Easyflow No 
EpicCare EMR Yes 
Highrise No 
Mailchimp No 
MailerLite No 
Microsoft Exchange Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Nexsign Yes 
PayPal Point of Sale No 
Salesforce No 
Slack No 
Stackreaction No 
Stripe No 
Telegram Yes 
Zapier No 

Pricing Details

$9/month
Per resource per month
Free Trial Yes 
Free Version No 

Pricing Details

Upon request
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MakePlans

Founded

2010

Country

Norway

Website

makeplans.net

Vendor Details

Company Name

Qmatic

Founded

1981

Country

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Website

www.qmatic.com

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling No 
Calendar Sync Yes 
Client Database Yes 
Group Scheduling No 
Mobile Access Yes 
Multi-Location No 
Online Booking Yes 
Online Payments Yes 
Recurring Appointments Yes 
Room Booking Management Yes 

Event Booking

Attendee Management No 
Confirmation/Reminders No 
Discount/Coupon Management No 
Event Calendar No 
Marketing Management No 
Online Payments No 
Online Registration No 
Social Media Promotion No 
Wait List Management No 
Website Management No 

Medical Scheduling

Appointment Management No 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling No 
Multi-Location No 
No-Show Tracking No 
On Call Scheduling No 
Patient Records No 
Patient Scheduling No 
Physician Management No 
Recurring Appointments No 
Self Service Portal No 
Staff Scheduling No 

Meeting Room Booking System

Digital Signage No 
Internal Meetings No 
Multi-Location No 
Online Booking No 
Payment Processing No 
Third Party Booking No 
Utilization Reporting No 
Vendor Management No 
Visitor Management No 

Registration

Activity Registration No 
Attendance Management Yes 
Badge Management No 
Calendar Management Yes 
Class Registration Yes 
Contact Management Yes 
Event Registration Yes 
Form Builder Yes 
Group Registration Yes 
Marketing Management No 
Online Registration Yes 
Onsite Registration No 
Payment Processing Yes 
Refund Automation No 
Self Check-In No 
Surveys & Feedback No 

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database No 
Group Scheduling No 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments Yes 
Room Booking Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Event Check In

Attendee Segmentation No 
Badge Printing No 
Data Import / Export No 
Data Synchronization No 
Guest List Management No 
Guest List Search No 
Lead Capture No 
Multi-Event No 
QR Codes Yes 
Reporting/Analytics No 
Ticketing Yes 

Patient Management

Admissions Management Yes 
Bed Management No 
Discharge Management No 
Historical Reporting Yes 
Patient Flow Management Yes 
Patient Location Tracking No 
Patient Monitoring Yes 
Real Time Reporting Yes 
Waiting Time Tracking Yes 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders Yes 
SMS Messaging Yes 

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys Yes 
Dashboard Yes 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants No 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Registration

Activity Registration No 
Attendance Management No 
Badge Management No 
Calendar Management No 
Class Registration No 
Contact Management No 
Event Registration No 
Form Builder No 
Group Registration No 
Marketing Management No 
Online Registration No 
Onsite Registration No 
Payment Processing No 
Refund Automation No 
Self Check-In No 
Surveys & Feedback No 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan Yes 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking No 
Watch List No 

Waitlist

Alerts/Notifications No 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist No 
Reporting & Statistics No 
Self Check-in No 
Waiting Time Tracking No 
Waitlist Status Tracking No 

Alternatives

Alternatives