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Description
MAIHEM develops AI agents designed to consistently evaluate your AI applications. Our platform allows you to fully automate the quality assurance of your AI, guaranteeing optimal performance and safety from the initial stages of development through to deployment. Say goodbye to tedious hours spent on manual testing and the uncertainty of randomly checking for vulnerabilities in your AI models. With MAIHEM, you can automate your AI quality assurance processes, ensuring a thorough analysis of thousands of edge cases. You can generate numerous realistic personas to engage with your conversational AI, allowing for a broad scope of interaction. Additionally, the platform automatically assesses entire dialogues using a customizable array of performance indicators and risk metrics. Utilize the simulation data generated to make precise enhancements to your conversational AI’s capabilities. Regardless of the type of conversational AI you are using, MAIHEM is equipped to help elevate its performance. Furthermore, our solution allows for easy integration of AI quality assurance into your development workflow with minimal coding required. The user-friendly web application provides intuitive dashboards, enabling comprehensive AI quality assurance with just a few clicks, streamlining the entire process. Ultimately, MAIHEM empowers developers to focus on innovation while maintaining the highest standards of AI quality assurance.
Description
UnifyCX is an innovative customer experience platform that harnesses human expertise alongside advanced technology to offer businesses a seamless and superior CX at scale; it merges globally-sourced support agents with AI-powered tools and automation, ensuring the delivery of consistent, high-quality service. By integrating custom-trained AI with extensive knowledge bases, established policies, and both chat and voice communication channels, it automates routine inquiries, aids agents with immediate support and content searches, generates automated summaries of conversations, and provides performance insights to enhance training, quality assurance, and compliance measures. The platform excels in delivering omnichannel customer support, ranging from Tier 1 to Tier 3 assistance, and encompasses content moderation, revenue-generating interactions, and retention solutions carefully tailored for a variety of sectors such as SaaS, retail, travel, finance, and technology. Additionally, its suite includes AI-enhanced dashboards, comprehensive automated quality assessments of every interaction, and personalized coaching workflows designed to optimize agent performance and customer satisfaction. With its unique blend of human and technological resources, UnifyCX is positioned to redefine the standards of customer experience across industries.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MAIHEM
Country
United States
Website
www.maihem.ai/
Vendor Details
Company Name
UnifyCX
Founded
2002
Country
United States
Website
www.unifycx.com
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis