Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.
Description
interface.ai powers the future of banking with AI-driven agents built to reduce costs, streamline operations, and elevate member experiences. Voice AI offers always-available phone support that resolves issues quickly, often automating the majority of inbound calls. Its Chat AI agents bring a personal touch to websites, apps, and SMS channels, delivering seamless digital support with easy escalation when needed. Frontline staff gain a powerful partner with Employee AI, which handles repetitive tasks and enhances service quality. Fraud prevention is strengthened through intelligent, frictionless authentication that detects threats in real time. Pre-built integrations with over 40 core banking and CRM systems ensure that institutions can deploy and see value from day one. Performance-based pricing further aligns costs with measurable results, ensuring banks only pay for real outcomes. With over 1.5 billion conversations handled and 16 million members served, interface.ai is the most capable AI solution for modern financial institutions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Fiserv
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Agent IQ
Founded
2015
Country
United States
Website
www.agentiq.com
Vendor Details
Company Name
interface.ai
Founded
2016
Country
United States
Website
interface.ai
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
Yes
For eCommerce
No
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
Yes
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
No
For Banking
No
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
No
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No
Online Banking
Brokerage
No
Cash Management
No
Chat / Messaging
No
Credit Card Management
No
Electronic Statements
No
Fraud Detection
No
Loan Management
No
Marketing Automation
No
Retail Banking
No
Single Sign On
No
Transaction Monitoring
No