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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.

Description

Effective customer engagement relies heavily on a thorough, data-driven comprehension of business dynamics. The Mastercard Intelligence Center (MIC) serves as a user-friendly analytics platform designed for financial institutions, equipping them with valuable insights regarding their portfolio performance. With its capability for real-time analysis of continuously updated data, MIC empowers banks to make informed decisions backed by reliable analytics. Additionally, the platform offers tailored benchmarks for comparable card products that refresh weekly, helping issuers pinpoint areas for enhancement and recognize new opportunities for growth. Through MIC, financial institutions gain access to crucial datasets that are often difficult to obtain, including refined and enhanced merchant information, fraud metrics, authorization processes, and interchange data. Users can effortlessly analyze any key performance indicator (KPI) and have the flexibility to segment data by various factors such as merchant category, specific merchants, product types, timeframes, channels, and geographical regions, yielding detailed insights that drive strategic initiatives. Ultimately, the comprehensive features of MIC facilitate a deeper understanding of market trends, further enabling banks to stay ahead in a competitive landscape.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Invoice Fly
VendingMetrics
bitsCrunch

Integrations

Invoice Fly
VendingMetrics
bitsCrunch

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Agent IQ

Founded

2015

Country

United States

Website

www.agentiq.com

Vendor Details

Company Name

Mastercard Data & Services

Founded

1966

Country

United States

Website

www.mastercardservices.com/en/solutions/mastercard-intelligence-center

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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