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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Lucidya is a cutting-edge platform for managing customer experiences, specifically designed to empower organizations to comprehend, oversee, and enhance customer interactions in the digital realm by leveraging real-time data and sophisticated analytics. This tool allows brands to track customer discussions, assess sentiment, and derive actionable insights from diverse sources like social media, customer reviews, and online content, which helps in gaining a deeper understanding of consumer behavior, preferences, and market dynamics. By integrating artificial intelligence with natural language processing, it offers precise sentiment analysis, including the ability to support various Arabic dialects, thus enabling businesses to grasp context and meaning with exceptional accuracy. Additionally, it provides immediate intelligence through alerts and comprehensive dashboards, which equip teams to swiftly address emerging challenges, respond to customer demands, and manage reputational risks, all while ensuring consistent interaction across multiple channels. Overall, Lucidya serves as an invaluable resource for businesses striving to enhance their customer experience strategy.

Description

Tooldata Martech is a social listening software as a service (SaaS) designed specifically for the Spanish-speaking audience in Latin America. It allows users to track over ten different platforms such as Instagram, TikTok, Twitter/X, Facebook, and YouTube, utilizing AI-driven sentiment analysis that boasts a 92% accuracy rate in Spanish. Notable features include real-time alerts for brand crises with early detection up to four hours, tools for monitoring competitors, and Share of Voice assessments, as well as automated reporting capabilities, a REST API for integration, and customizable white-label dashboards tailored for agencies. This platform is currently utilized by over 100 businesses throughout Chile, Colombia, Peru, and Mexico, reflecting its widespread adoption in the region. Users can take advantage of a 7-day free trial without the need for a credit card, with subscription plans starting at $500 per month. By providing these advanced tools, Tooldata Martech empowers companies to enhance their social media strategy and effectively manage their brand reputation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook
Instagram
WhatsApp
X (Twitter)

Integrations

Facebook
Instagram
WhatsApp
X (Twitter)

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$500/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lucidya

Founded

2016

Country

Saudi Arabia

Website

www.lucidya.com

Vendor Details

Company Name

Tooldata

Founded

2018

Country

Chile

Website

tooldata.io

Product Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

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Alternatives

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