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ease
features
design
support

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Write a Review

Description

The rapid growth of cloud services and object storage made it clear to LucidLink founders that old technology was not being applied to a new paradigm. To fully take advantage of cloud object storage benefits, a new system needed to be developed. Old technologies that were "cloud-enabled", didn't work. LucidLink was founded in 2009 by two storage and file system experts with a clear vision to change the way cloud object storage is used. A new cloud paradigm required a revolutionary technology that was built from the ground up. LucidLink Filespaces, a cloud-native filesystem, is specifically designed for high latency environments. It increases performance, reduces data movement costs, and provides governance. Users can stream data directly from cloud without the need to download and synchronize. LucidLink is a leader in cloud storage and services, providing a secure file system that is specifically designed for cloud computing environments.

Description

LucidVueCX compiles and evaluates all forms of customer interactions, such as voice calls, social media engagements, online reviews, and more, spanning both digital and live agent platforms. By delving into these in-depth conversations, executives gain a comprehensive understanding of their customer demographics, enabling them to observe, assess, and influence customer dialogues to improve productivity, mitigate risks, and enhance media efficiency. Each interaction from consumers provides valuable feedback and ideas that can drive revenue, yet a significant portion of this input often goes unacknowledged or is buried within siloed KPIs and dispositions, causing critical insights to be overlooked. LucidVueCX's advanced linguistic models automatically scrutinize incoming data, identifying patterns and essential keywords within customer dialogues, thus translating them into deeper insights that can guide CX transformation initiatives. Furthermore, the automated real-time identification of key terms and important remarks from client interactions can act as "early warning" signals for changes in customer sentiment, allowing businesses to adapt proactively. This capability not only enhances responsiveness but also ensures that every customer voice is heard and valued in the overall strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace
Amazon
Amazon Web Services (AWS)
Orange Logic OrangeDAM
YouTube

Integrations

AWS Marketplace
Amazon
Amazon Web Services (AWS)
Orange Logic OrangeDAM
YouTube

Pricing Details

$12 per TB per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LucidLink

Founded

2016

Country

United States

Website

www.lucidlink.com

Vendor Details

Company Name

Ignite Tek

Country

United States

Website

www.ignite-tek.com/lucid.html

Product Features

Cloud Storage

Access Control
Archiving & Retention
Backup
Data Migration
Data Synchronization
Encryption
File Sharing
Version Control

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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