Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
LuaCov serves as a straightforward coverage analysis tool for Lua scripts. By running a Lua script with the luacov module activated, it produces a statistics file detailing the execution count for each line within the script and its associated modules. This statistics file is then processed by the luacov command-line tool to create a report, enabling users to identify untraversed code paths, which is essential for assessing the thoroughness of a test suite. The tool offers a variety of configuration options, with the default settings found in src/luacov/defaults.lua, representing the global defaults. For those needing project-specific configurations, they can create a Lua script that either sets options as global variables or returns a table containing specific options, saving this file as .luacov in the project directory where luacov is executed. For instance, such a configuration could specify that only the foo module and its associated submodules should be included in the coverage analysis, indicating that these are located within the src directory. This flexibility allows developers to fine-tune their coverage analysis to better align with their project needs.
Description
Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.
API Access
Has API
API Access
Has API
Integrations
Codecov
Freshdesk
Lua
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk
Integrations
Codecov
Freshdesk
Lua
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LuaCov
Website
github.com/lunarmodules/luacov
Vendor Details
Company Name
Yonyx
Founded
2010
Country
United States
Website
corp.yonyx.com
Product Features
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal