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Description
Loops is an email automation and customer engagement platform built specifically for SaaS companies and software development teams. The software combines marketing emails, transactional messaging, and automated lifecycle campaigns within a unified workspace. Its campaign management tools enable businesses to create newsletters, product announcements, promotional emails, and targeted communications for specific customer segments. A visual workflow builder allows users to automate onboarding, activation, subscription upgrades, trial conversions, and customer win-back sequences using behavioral triggers, audience filters, and conditional branches. Loops includes an email editor with customizable themes, reusable components, and shared design settings that maintain consistent branding across campaigns. Contact management capabilities support custom properties, dynamic audience segmentation, contact imports, and synchronization with external applications. Developers can use REST APIs, software development kits, webhooks, and event tracking to send transactional emails such as password resets, account verification messages, receipts, and notifications. Reporting features provide visibility into email engagement, campaign performance, goal conversions, and customer lifecycle outcomes. The platform integrates with Stripe, Supabase, Clerk, PostHog, Segment, Zapier, and other applications while providing sender authentication, automatic bounce suppression, and email deliverability safeguards.
Description
Customized Customer Messaging Driven by Behavior. Ideal for Your SaaS Platform. Effectively onboard and engage your users through targeted campaigns that respond to their behaviors. Select the optimal communication channel — whether through email or in-app notifications — to provide essential information at crucial moments. Streamline your onboarding process with automated campaigns tailored to user actions. Ensure timely delivery of relevant content. Activate email campaigns automatically in response to user interactions (or lack thereof) within your application. Determine the best medium for each communication: leverage either email or in-app messages. Classify your users according to their behavior patterns. Dispatch individual announcements or promote new features through one-off broadcasts. Utilize pre-designed campaign templates, eliminating the need to begin anew each time. Monitor user profiles effortlessly through a user-friendly admin dashboard. Apply filters or explore individual user profiles in detail, accessing all their interactions and characteristics. This approach not only enhances user experience but also fosters deeper engagement with your product.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
AutoSend
Yes
Axis LMS
Yes
Cascade
Yes
Control
Yes
Default
Yes
ElectroNeek
Yes
Integry
Yes
Motileo
Yes
Nango
Yes
OptionIncome
Yes
Integrations
AutoSend
No
Axis LMS
No
Cascade
No
Control
No
Default
No
ElectroNeek
No
Integry
No
Motileo
No
Nango
No
OptionIncome
No
Pricing Details
$49/month
Free Trial
Yes
Free Version
Yes
Pricing Details
$99 per month
Or $79 per month if billed annually
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Loops.so
Founded
2022
Country
United States
Website
loops.so/
Vendor Details
Company Name
Userlist
Founded
2017
Country
United States
Website
userlist.com
Product Features
Email Marketing
A/B Testing
No
Artificial Intelligence
No
Auto-Responders
No
CAN SPAM Compliance
No
Customer Surveys
No
Drip Campaigns
No
Dynamic Content
No
Event Triggered Email
No
Image Library
No
Landing Pages/Web Forms
No
Mailing List Management
No
Mobile Optimized Emails
No
Reporting/Analytics
No
Subscriber Management
No
Template Management
No
WYSIWYG Email Editor
No
Transactional Email
A/B Testing
No
Contact Database
No
Dynamic Content
No
Email Monitoring
No
Mailing List Management
No
Reporting/Analytics
No
Spam Check
No
Template Management
No
Product Features
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
No
Content Management
Yes
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
No
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Success
Account Alerts
No
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Digital Adoption Platforms
Audience Segmentation
Yes
Content Creation
Yes
Contextual Guidance
Yes
Data Validation
No
In-App Training
Yes
Launch Management
No
Multi-Language
No
Self Service Tools
No
Surveys & Feedback
No
User Onboarding
Yes
Transactional Email
A/B Testing
No
Contact Database
Yes
Dynamic Content
Yes
Email Monitoring
No
Mailing List Management
Yes
Reporting/Analytics
Yes
Spam Check
No
Template Management
No
