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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Enhance your visibility and maintain engagement with your clientele! Whether you operate a small business or oversee a multi-location brand, we offer solutions to boost your online presence, oversee your reviews, and improve your business’s online reputation. With the Localorm dashboard, you can efficiently manage your listings, interact with customer feedback, and access regular reports. Are you aware of what your customers are saying about your offerings in the digital space? Listening to customer feedback and actively engaging with them by managing online reviews is crucial. Research indicates that a single negative review can increase the likelihood of losing a customer by 24%, particularly when compared to competitors, making it vital to protect your online reputation. The intuitive Localorm online reputation management tool is tailored for businesses like yours, providing a cloud-hosted dashboard that is both accessible and straightforward. Localorm not only facilitates customer interactions but also equips you with valuable insights into your brand's online perception, empowering you to make informed decisions.

Description

SurgePoint is a cutting-edge platform for reputation management and marketing that assists businesses in garnering more 5-star reviews, fostering trust, and enhancing revenue by streamlining the processes of review and referral campaigns while consolidating feedback from essential platforms such as Google, Facebook, and Yelp into a cohesive dashboard. This platform automates the request for reviews following customer engagements, relieving businesses from the burden of manually seeking feedback, and aggregates all reviews into a unified reputation dashboard, simplifying the monitoring, responding to, and management of online reputation. In addition, it provides tools to automate referral requests at pivotal moments, allowing companies to track campaign performance through real-time analytics and leverage AI-powered insights to discern trends in customer sentiments and refine services based on received feedback. Furthermore, SurgePoint includes follow-up reminders that promote repeat business and customer retention, along with seamless integration with popular CRMs, enabling organizations to swiftly launch tailored campaigns that resonate with their audience. By utilizing this innovative platform, businesses can effectively enhance their online presence and drive growth in a competitive marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Angi No 
Facebook No 
Google No 
Google Business Profile No 
Healthgrades No 
Housecall Pro No 
HubSpot CRM No 
Jobber No 
Mindbody No 
Salesforce No 
ServiceTitan No 
Tripadvisor No 
Yelp No 
Zendesk No 
Zoho CRM No 

Integrations

Angi Yes 
Facebook Yes 
Google Yes 
Google Business Profile Yes 
Healthgrades Yes 
Housecall Pro Yes 
HubSpot CRM Yes 
Jobber Yes 
Mindbody Yes 
Salesforce Yes 
ServiceTitan Yes 
Tripadvisor Yes 
Yelp Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Nuance Digital

Country

Qatar

Website

www.localorm.com

Vendor Details

Company Name

SurgePoint

Website

www.thesurgepoint.com

Product Features

Local Marketing

Advertising Management No 
CRM No 
Email Marketing No 
Feedback Management No 
Live Chat No 
NAP Management (Name/Address/Phone) No 
Online Listings Management No 
PR Management No 
Reporting / Analytics No 
Review Management No 
SEO Management No 
Social Media Management No 
Store Locator No 
Website Management No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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