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Description
LobbyStack serves as an open-source AI receptionist tailored specifically for small enterprises. It efficiently manages phone calls, replies to SMS inquiries, schedules appointments, processes cancellations and rescheduling, takes messages, and can transfer discussions to a human representative when necessary.
Business owners can oversee all operations through a web dashboard where they can adjust the receptionist's behavior, set business hours, define available services, manage phone numbers, and access the knowledge base along with call histories, transcripts, recordings, tasks, and customer interactions. The system is capable of being trained using business-specific information, FAQs, policies, documents, and website content, enabling it to provide precise answers to frequently asked questions.
LobbyStack is particularly beneficial for appointment-centric and local service businesses, including clinics, salons, repair shops, consultants, agencies, and home service teams. It offers flexibility as it can either be utilized as a hosted cloud service or installed on your own servers. Additionally, it stands out as a viable alternative to other services like Myaifrontdesk, Upfirst, Goodcall, and Phonely, providing a comprehensive solution for managing customer interactions seamlessly.
Description
The Suite Answer Center and The Answer were created to empower Receptionists and Customer Service Representatives to effortlessly utilize various call handling and messaging functionalities with just a simple click or function key. This CTI software, which operates on CTI Cloud's Business Hosted PBX platform, presents an economical solution for businesses that prioritize professionalism and a personalized touch in their customer interactions. Tailored specifically for medium to large enterprises, the CTI Attendant Console offers significant advantages such as the prevention of missed calls, increased call-holding durations, and the ability to handle calls swiftly and effectively. The integration of a standard PC equipped with Windows 8 or higher alongside the cutting-edge security features of CTI Cloud's Business Hosted PBX platform creates a truly effective synergy. Additionally, this combination enhances the overall communication experience for both businesses and their clients, ensuring that every interaction is both seamless and satisfactory.
API Access
Has API
API Access
Has API
Integrations
BCS (Business Coordination Software)
CTI Cloud
Google Calendar
Integrations
BCS (Business Coordination Software)
CTI Cloud
Google Calendar
Pricing Details
$15/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LobbyStack
Founded
2025
Country
Canada
Website
lobbystack.com
Vendor Details
Company Name
CTI Software
Country
United States
Website
www.ctisoftware.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
