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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Liveblocks serves as a real-time collaboration engine designed with developers in mind, offering customizable features like multiplayer editing, live presence indicators, contextual comments, smart notifications, and integrated AI copilots that allow teams to seamlessly incorporate rich collaborative functionalities into their web applications. It efficiently manages persistence, synchronization, streaming, WebSocket infrastructure, offline capabilities, and conflict-free CRDT-backed data storage, complete with multiplayer undo and redo options, while also providing scalable hosting solutions for various rooms and projects. Equipped with modular SDKs for React and JavaScript, users can quickly integrate components such as chat, comments, toolbars, and notifications, significantly reducing the time needed to launch applications from months to just days. The introduction of Liveblocks 3.0 enhances this experience by incorporating embedded AI copilots that provide context-aware assistance, allowing these in-app agents to engage in conversations, perform actions, and collaborate with users effectively, thereby further enriching the collaborative environment. This innovative approach not only streamlines workflows but also empowers teams to work more efficiently in a connected digital workspace.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

8x8
AccessOwl
Amazon Connect
Content Guru storm
Daily
ElevenLabs
Genesys Cloud CX
Level AI
LivePerson
Netomi
Next.js
Omilia
Parloa
React
RingCentral RingCX
Talkdesk
Vapi AI
Verint CX Automation
Zendesk
Zoom

Integrations

8x8
AccessOwl
Amazon Connect
Content Guru storm
Daily
ElevenLabs
Genesys Cloud CX
Level AI
LivePerson
Netomi
Next.js
Omilia
Parloa
React
RingCentral RingCX
Talkdesk
Vapi AI
Verint CX Automation
Zendesk
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0.0060 per agent minutes
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Liveblocks

Country

United States

Website

liveblocks.io

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

Local Measure Engage Reviews

Local Measure Engage

Local Measure