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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Liveblocks serves as a real-time collaboration engine designed with developers in mind, offering customizable features like multiplayer editing, live presence indicators, contextual comments, smart notifications, and integrated AI copilots that allow teams to seamlessly incorporate rich collaborative functionalities into their web applications. It efficiently manages persistence, synchronization, streaming, WebSocket infrastructure, offline capabilities, and conflict-free CRDT-backed data storage, complete with multiplayer undo and redo options, while also providing scalable hosting solutions for various rooms and projects. Equipped with modular SDKs for React and JavaScript, users can quickly integrate components such as chat, comments, toolbars, and notifications, significantly reducing the time needed to launch applications from months to just days. The introduction of Liveblocks 3.0 enhances this experience by incorporating embedded AI copilots that provide context-aware assistance, allowing these in-app agents to engage in conversations, perform actions, and collaborate with users effectively, thereby further enriching the collaborative environment. This innovative approach not only streamlines workflows but also empowers teams to work more efficiently in a connected digital workspace.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Lex No 
Avaamo No 
Calabrio ONE No 
Cartesia Sonic No 
Cognigy.AI No 
ElevenLabs No 
Generative Studio X by OneReach.ai No 
Hume AI No 
Invoca No 
Kore.ai No 
Odigo No 
Omilia No 
Quiq No 
React Yes 
Salesforce No 
Sierra No 
SoundHound No 
Velt Yes 
Vonage Business No 
Zoom No 

Integrations

Amazon Lex Yes 
Avaamo Yes 
Calabrio ONE Yes 
Cartesia Sonic Yes 
Cognigy.AI Yes 
ElevenLabs Yes 
Generative Studio X by OneReach.ai Yes 
Hume AI Yes 
Invoca Yes 
Kore.ai Yes 
Odigo Yes 
Omilia Yes 
Quiq Yes 
React No 
Salesforce Yes 
Sierra Yes 
SoundHound Yes 
Velt No 
Vonage Business Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.0060 per agent minutes
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Liveblocks

Country

United States

Website

liveblocks.io

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

Local Measure Engage Reviews

Local Measure Engage

Local Measure