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Description
No vehicle has ever been sold or serviced without some form of dialogue, and modern consumers overwhelmingly favor messaging as their primary means of communication. LivePerson Automotive equips dealerships with robust messaging solutions that not only attract more customers but also enhance the quality of their experiences and foster greater loyalty. While car buyers often lean towards online research and purchasing, they frequently encounter challenges when it comes to filling out forms or locating specific information. In fact, 74% of online purchasers indicate they would be more inclined to complete forms if live chat assistance was available to provide details about vehicles or financing options. By offering consumers easy access to your team, you can help them navigate the purchasing journey more smoothly through Conversational Car Buying™, renowned as the leading live chat and messaging platform in the automotive sector. This innovative approach not only streamlines the buying process but also builds a more personalized experience that resonates with today's digital-savvy customers.
Description
Modal's ecommerce platform enhances car sales efficiency both in-store and online, ensuring a more satisfying experience for customers. This comprehensive digital solution facilitates seamless transactions directly through your dealership's website. It features instant finance decisions, payment estimates, various F&I products, accessory options, verified trade-ins, document uploads, and connects with numerous lenders, including captives. You can provide customers with the choice of home delivery or in-store pickup, making their purchasing experience even more user-friendly and compelling compared to competitors. With real-time approvals from a wide array of lenders and tailored incentives applied to each customer and vehicle deal, Modal Checkout operates within your web pages, fostering buyer confidence and boosting conversion rates. Customers have the flexibility to save their progress, resume at a later time, or finalize their purchase in person at the dealership, enhancing overall convenience and customer satisfaction. This multifaceted approach not only streamlines the buying process but also builds lasting relationships with your clientele.
API Access
Has API
API Access
Has API
Integrations
Boost.ai
ComputeSDK
Conectys
DataParser
Datto RMM
LivePerson
Marchex
Rebotify
VibeKit
Xplenty
Integrations
Boost.ai
ComputeSDK
Conectys
DataParser
Datto RMM
LivePerson
Marchex
Rebotify
VibeKit
Xplenty
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LivePerson
Founded
1995
Country
United States
Website
www.livepersonautomotive.com
Vendor Details
Company Name
Modal
Founded
2015
Country
United States
Website
modalup.com/platform/
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
