
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
Learn more
Pipedrive is a powerful CRM and sales pipeline management platform designed to help businesses track and optimize their sales processes. The platform offers automation tools, AI-powered sales insights, and real-time reporting to help businesses close deals faster and more effectively. With customizable workflows, integrations with a wide range of apps, and an intuitive interface, Pipedrive supports sales teams of all sizes in managing leads, automating repetitive tasks, and monitoring performance for smarter, data-driven decisions.
Learn more
CDK Global
CDK provides a unified, SOC 2-compliant dealership software solutions designed to simplify dealership operations, improve profitability and create a better customer experience across every department. Instead of relying on disconnected tools for Sales, Service, Inventory and Accounting, CDK brings everything together in one place through the CDK Dealership Xperience Platform.
CDK offers six connected suites inside the Dealership Xperience Platform, each one solving for a specific area of dealership operations:
• Foundations Suite: Ideal for enterprise and multistore dealers, this suite delivers advanced Accounting, DMS functionality, centralized management and CDK SimplePay for smooth deal workflows.
• Fundamentals Suite: Created for independent dealerships and smaller franchise operations, the Fundamentals Suite offers streamlined core tools with the same data connectivity as the Foundations Suite.
• Vehicle Inventory Suite: Uses AI and real-time market insights to help dealers source, price and manage inventory more effectively and profitably.
• Modern Retail Suite: Combines CRM, Digital Retailing and F&I workflows so customers can start buying online and complete the process in the dealership without rework.
• Fixed Operations Suite: Supports Service and Parts departments with communication tools like video and texting, accurate estimates and to-the-penny Service pricing.
• Intelligence Suite: Brings advanced analytics, forecasting and performance visibility across departments so decision-making is faster and more data-driven.
Dealers choose CDK for its ability to connect once-separate systems, support day-to-day operations, and provide measurable improvements in efficiency, profitability and customer satisfaction.
Learn more
WebBuy Digital Retailing
WebBuy Digital Retailing is an automotive omnichannel retailing platform created to help dealerships streamline vehicle sales and provide customers with a seamless online-to-showroom buying experience. The platform combines digital retailing, trade-in tools, financing workflows, showroom integration, desking capabilities, and paperless transaction management into one unified purchasing system. WebBuy allows customers to start the buying process online through trade-in valuations, prequalification, financing applications, and deal customization while continuing or completing the process in the dealership showroom without losing progress. The platform supports mobile devices, kiosks, and dealership workstations, enabling a flexible and connected customer journey across multiple sales channels. WebBuy integrates with lenders, F&I providers, dealership management systems, and dealership websites to create a synchronized end-to-end automotive sales experience. The platform also provides dealerships with customizable branding, configurable workflows, and detailed control over the sales process so businesses can maintain their unique retail strategies and profit structures. Its showroom mode ensures sales teams consistently present products, financing options, and F&I offerings to customers while supporting guided digital purchasing experiences in-store. WebBuy includes dealer-focused success management, monthly optimization sessions, and U.S.-based support services designed to improve digital retailing performance and maximize dealership conversion rates. Through its integrated omnichannel approach, WebBuy helps automotive dealerships increase leads, improve appointment rates, boost financing applications, and modernize the car-buying experience for digital-first consumers.
Learn more