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Description

LiveEnsure® security provides real-time authentication for users through their smart devices, surpassing conventional methods like tokens, certificates, PINs, one-time passwords, push notifications, and passwords. This solution offers robust and effortless multi-factor verification by integrating various elements such as device, location, knowledge, time, biometrics, and behavioral context, all while ensuring a smooth user experience and protecting individual privacy. Rather than developing custom solutions or depending on external vendors that compromise your identity framework, LiveEnsure® acts as an intuitive trust API, enabling you to verify users across multiple factors with just one request. Developers can easily implement strong yet private authentication for their users by integrating a few lines of code into their websites or by embedding our mobile libraries for both iOS and Android applications. The need for traditional passwords, two-factor authentication, and captchas is eliminated with a single API, simplifying the authentication process. There are no elaborate tokens, certificates, or confusing push notifications involved; just a straightforward call to our cloud authentication service that utilizes a present and poll API. This innovative approach not only enhances security but also streamlines user interactions significantly.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LiveEnsure

Website

www.liveensure.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Alternatives

Alternatives

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