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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

LiveBank stands out as an innovative fintech solution that bridges the divide between cost-efficient self-service online banking and branches that excel in providing insightful advice and high conversion rates. It serves as an omnichannel platform enabling instant, secure interactions through various channels, including chat, video, audio, and social media, thereby enhancing remote advisory processes. With a suite of features such as collaboration, communication, routing, and recording, users can craft a unique experience that maximizes the benefits of an omnichannel approach. This virtual branch empowers banks to connect with customers through dynamic offers and real-time support via Video and Voice Calls, Live Chat, Co-Browsing, Screen Sharing, Secure File Exchange, Digital Document Signing, Digital Onboarding (eKYC), Biometrics, and numerous other functionalities. Notably, it is the first platform to incorporate built-in support for a bank's sales and operational workflows, facilitating cross-selling and up-selling through personalized offer presentations. Furthermore, LiveBank's capabilities ensure that financial institutions can effectively meet the diverse needs of their clients while enhancing customer satisfaction and loyalty.

Description

RichCall allows you to sell and support remotely, providing your customers with a one touch live support option. RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing. RichCall's most common use cases are: Click-to call, click-to video and co-browsing are all options for your customers Click-to-call and co-browsing to get customer support Start a co-browsing session while you are on the move Mobile camera sharing for support and sales: - Video sales - An agent shows a product using the shared mobile camera Customer support - A customer shares his mobile camera in order to show the malfunctioning device Video and collaboration for kiosks Remote expert assistance with HD video, scanner, and printer Live video-assistance for existing self-service or support kiosks

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Kasisto KAI Yes 

Integrations

Kasisto KAI No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$192 / month
Cloud and on-prem deployments are available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

LiveBank

Country

Poland

Website

livebank24.com

Vendor Details

Company Name

Aurus

Founded

2009

Country

Russian Federation

Website

richcall.io

Product Features

Online Banking

Brokerage No 
Cash Management No 
Chat / Messaging No 
Credit Card Management No 
Electronic Statements No 
Fraud Detection No 
Loan Management No 
Marketing Automation No 
Retail Banking No 
Single Sign On No 
Transaction Monitoring No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management No 

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