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Average Ratings 15 Ratings

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support

Description

Standardize, secure and scale your IT managed service. Liongard is the only automation platform that gives complete visibility across the stack. This allows you to unleash your team and operate at 10x speed. Logging in manually to manage Internet Domains, SQL servers and all other systems is a tedious task. Unify systems in Liongard for auditing historical data, monitoring critical changes, setting proactive alerts, and reporting across the IT stack. With Liongard's unified platform for automation, you can quickly onboard customers and monitor system changes every day. Liongard's unified platform for automation makes it easier to onboard customers and track system changes daily. Liongard's unified automation platform allows you to access data for business reviews, scoping new project opportunities, and converting customers into Managed Services. Your MSP can be more profitable, efficient, and secure. This includes everything from how you evaluate potential customers to how they protect their systems. Liongard automates the process, minimizing human errors.

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Addigy Yes 
Amazon Web Services (AWS) Yes 
Autotask PSA Yes 
Auvik Yes 
Bitdefender GravityZone Yes 
Cisco Duo Yes 
Cisco Umbrella Yes 
ConnectWise PSA Yes 
ConnectWise RMM Yes 
CrashPlan Yes 
FortiGate NGFW Yes 
Google Workspace Yes 
Jira Work Management No 
Kaseya VSA Yes 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Rewst Yes 
ShadowProtect Yes 
SonicWall Next Generation Firewall Yes 
VMware vCenter Yes 

Integrations

Addigy No 
Amazon Web Services (AWS) No 
Autotask PSA No 
Auvik No 
Bitdefender GravityZone No 
Cisco Duo No 
Cisco Umbrella No 
ConnectWise PSA No 
ConnectWise RMM No 
CrashPlan No 
FortiGate NGFW No 
Google Workspace No 
Jira Work Management Yes 
Kaseya VSA No 
Microsoft 365 No 
Microsoft Entra ID No 
Rewst No 
ShadowProtect No 
SonicWall Next Generation Firewall No 
VMware vCenter No 

Pricing Details

$29
Per customer environment/mo
Free Trial No 
Free Version No 

Pricing Details

$6 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Liongard

Founded

2015

Country

United States

Website

www.liongard.com

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling No 

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools Yes 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control Yes 
WYSIWIG Editor No 
Webhooks Yes 
reStructured Text Support No 

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