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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Attracting a larger and more satisfied customer base is achievable. With a visual and user-friendly CRM system tailored to your specific requirements, your daily tasks can become easier and more enjoyable. Lime CRM offers a solution that you will genuinely utilize, encompassing all the standard features you would expect from a CRM, including contact management, historical notes, task lists, case oversight, sales transactions, and marketing initiatives. However, the capabilities of Lime CRM extend far beyond the basics. Drawing from three decades of industry experience, we have a deep understanding of the diverse needs that various clients have from a CRM system. This insight has led us to create specialized packages designed for specific industries. If you're utilizing other IT systems in your routine operations, there's no need to worry! Lime CRM seamlessly integrates with most platforms, ensuring you have a comprehensive view of your customers consolidated in one accessible location. Plus, this integration enhances your operational efficiency and equips you with valuable insights for better decision-making.

Description

Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AutoGrid Yes 
BI Book Yes 
GetAccept Yes 
Goava Yes 
Google Maps Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Juspay Yes 
Liana Cloud PR & Media Yes 
LinkedIn Yes 
Microsoft Dynamics 365 Business Central Yes 
Microsoft Excel Yes 
Microsoft Outlook Yes 
Slack Yes 
Startdeliver Yes 
TRUE Yes 
Voyced Yes 
Zapier Yes 
nps.today Yes 

Integrations

AutoGrid No 
BI Book No 
GetAccept No 
Goava No 
Google Maps No 
HubSpot CRM No 
HubSpot Customer Platform No 
Juspay No 
Liana Cloud PR & Media No 
LinkedIn No 
Microsoft Dynamics 365 Business Central No 
Microsoft Excel No 
Microsoft Outlook No 
Slack No 
Startdeliver No 
TRUE No 
Voyced No 
Zapier No 
nps.today No 

Pricing Details

$28.00/month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lime

Founded

1990

Country

Sweden

Website

www.lime-technologies.com/lime-crm/

Vendor Details

Company Name

Smiddle

Founded

2015

Country

Estonia

Website

www.smiddle.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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