Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhancing your analysis capabilities, Leximancer automatically examines your text documents to uncover overarching concepts, providing essential ideas and actionable insights through robust models, engaging visualizations, and convenient data exports. It accommodates a variety of text formats and languages, whether you have a single document or a comprehensive collection. By looking beyond mere words, Leximancer reveals the underlying narratives; text is a conduit for ideas, concepts, and interconnections that may be hidden within. Quickly identifying these concepts is crucial for fully grasping the messages conveyed in the text. This applies to a wide range of sources, including customer surveys, published articles, interview transcripts, extensive reports, web pages, feedback forms, tweets, and more, allowing you to discern the true essence of the content. Notably, Leximancer features text modeling with minimal setup, requiring no training sets or key term dictionaries, thus eliminating human bias from the analysis process. It excels at discovering concepts within their context rather than relying on keywords, delivering useful results in a timely manner that empowers your decision-making.

Description

Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk

Integrations

Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$495 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Leximancer

Country

Australia

Website

info.leximancer.com

Vendor Details

Company Name

Warwick Analytics

Founded

2011

Country

United Kingdom

Website

www.warwickanalytics.com

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Alternatives

Biz7 Reviews

Biz7

Luma7

Alternatives

Luminoso Reviews

Luminoso

Luminoso Technologies Inc.
Dandelion API Reviews

Dandelion API

SpazioDati
PolyAnalyst Reviews

PolyAnalyst

Megaputer Intelligence