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Average Ratings 0 Ratings
Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
Vulnify serves as a runtime authorization platform tailored for developers and security teams creating AI agents that interact with tools or APIs. Prior to executing a tool, the agent transmits action metadata—which encompasses details about the agent, the action being taken, the resource involved, the destination, and the count of records—and subsequently receives a decision categorized as ALLOW, REVIEW, or BLOCK, accompanied by a risk score ranging from 0 to 100 along with justifications. Teams have the flexibility to define and test YAML policies via a command-line interface, while also incorporating checks through Node.js or Python SDKs, a REST API, or various adapters compatible with agent frameworks. Additionally, the monitor mode enables the logging of decisions without hindering actions, and in the event that Vulnify becomes unavailable, a fail-closed protocol will prevent actions unless a fail-open setting is established. An audit log that utilizes hash chaining maintains a record of decisions made, with paid subscriptions offering the inclusion of human review processes. Typical applications of Vulnify include overseeing data exports, managing external communications, processing payments, and other actions initiated by agents. It is important to note that Vulnify focuses on evaluating action metadata instead of the actual contents of the records affected, ensuring a streamlined approach to authorization. Overall, this unique system helps enhance security and compliance for AI-driven operations.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
CrewAI
No
Dixa
Yes
Flip
Yes
GitHub
No
Intercom
Yes
Jira
No
LangChain
No
LangGraph
No
Model Context Protocol (MCP)
No
OpenAI Agents SDK
No
Integrations
CrewAI
Yes
Dixa
No
Flip
No
GitHub
Yes
Intercom
No
Jira
Yes
LangChain
Yes
LangGraph
Yes
Model Context Protocol (MCP)
Yes
OpenAI Agents SDK
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free plan available
Developer: $0/month for 2 agents, 10,000 evaluated events/month, and 7-day event history; no review queue. Team: $99/month for 10 agents and 250,000 events/month. Business: $499/month for 50 agents and 2,000,000 events/month. Prices are in USD, excluding taxes. No annual plan or overage charge. Enterprise pricing and limits are by contract.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
Vulnify
Country
Brazil
Website
www.vulnify.io
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No