ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
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net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth.
Communication breaks down when channels are scattered and tools do not talk to each other. net2phone solves this with a connected business VoIP and unified communications platform built for teams that cannot afford dropped context or slow resolutions.
Unite, net2phone's unified communications solution, brings voice, messaging, video, and chat into a single place, with call and video recording, transcription, sentiment analysis on voice calls, automated action item tracking, and AI-generated follow-up emails.
AI Agent handles inquiries and completes workflows on its own, answering questions, resolving support cases, scheduling, and managing returns across phone and chat, in 30+ languages, with seamless handoff to human agents when needed.
Coach AI analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and coaching recommendations by user or department.
uContact, net2phone's omnichannel contact center, gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards they need to deliver consistent customer experiences at scale.
Every net2phone solution connects to the tools businesses already use, with a drag-and-drop workflow builder for automating processes without writing code, backed by enterprise-grade security and expert guidance at every step, from setup to integration to ongoing optimization.
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Cortex Agentic Endpoint Security
Palo Alto Networks Cortex Agentic Endpoint Security (AES) is an endpoint protection and AI security governance platform designed to secure autonomous agents, developer tools, and software components across enterprise devices. The software provides continuous discovery of AI applications, local language models, MCP servers, browser extensions, IDE plugins, and open-source packages that may introduce security risks. Its AI-native visibility capabilities help security teams identify unauthorized software and previously unmanaged AI tools operating within their environments. Context-aware risk analysis evaluates application behavior, permissions, software supply chain relationships, and access to sensitive resources. The platform maintains an AI Context Graph that connects discovered assets with relevant security information to support risk assessment and investigation. Governance tools allow administrators to establish security policies, restrict unsafe interactions, and remove insecure packages or extensions. Runtime protection monitors autonomous agent activity and blocks prohibited actions, malicious downloads, prompt injection attempts, and potential data exfiltration. Cortex AES integrates with Cortex XDR and Prisma AIRS to combine endpoint monitoring with AI application security and threat prevention capabilities. Organizations can deploy the solution as a standalone security product or alongside existing endpoint security infrastructure, with optional managed protection and investigation services from Palo Alto Networks Unit 42.
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Bitdefender AI Guardian
Bitdefender AI Guardian is a security application designed for macOS users who work with autonomous AI agents, particularly appealing to developers and technical professionals. The application sets up a local background service along with a command-line interface to monitor agent activities based on policies defined by the user. It meticulously reviews prompts, tool calls, MCP servers, installed skills, and file access, providing the ability to permit, flag, or prevent actions. Additionally, it can analyze skills and MCP servers, safeguard credential paths from agents, and maintain a secure, encrypted local audit log to document decisions for future examination. Users also have the option to receive private alerts through a preferred chat platform. In its beta phase, AI Guardian is compatible with Claude Code, OpenClaw, and Hermes Agent, and is available for free on macOS, with plans for support on additional operating systems in the future. This tool is designed to enhance control over agent actions rather than serve as a replacement for existing AI models, agent frameworks, or traditional antivirus solutions, ensuring a comprehensive approach to security management.
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