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Description
Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.
Description
Stoatify serves as a secure platform for documents catering to individuals, families, freelancers, teams, and larger enterprises alike. It consolidates various functionalities such as document capture, organization, full-text search, sharing, electronic signatures, workflows, and access management into a single comprehensive solution. Users can store documents in a personal or shared Vault, which is systematically arranged using folders, categories, and tags, while OCR technology enables full-text search capabilities that locate content within scanned files and PDFs. The platform also features rules-based auto-tagging and trigger-driven workflows that streamline repetitive filing processes, alongside built-in e-signatures that utilize reusable templates for convenience. Access permissions are meticulously managed at both the object level with organizational roles and through per-document Access Control Lists (ACLs), all supported by a comprehensive organization-wide audit log. Additionally, a well-documented REST API with scoped API keys facilitates seamless integrations with platforms like Zapier, Make, and n8n, in addition to providing outgoing webhooks. Users can enjoy the flexibility of native applications available on web, iOS, and Android, ensuring that all account data and documents are consistently accessible across devices, enhancing the overall user experience. This unified approach aims to make document management more efficient and user-friendly for everyone involved.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Dixa
Flip
Intercom
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lang.ai
Country
Spain
Website
www.lang.ai/
Vendor Details
Company Name
StoatWorks Software Inc.
Founded
2026
Country
Canada
Website
www.stoatify.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control