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support

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Average Ratings 1 Rating

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features
design
support

Description

Utilize the LabiKnow Knowledge Base to address your customers' inquiries and concerns around the clock, providing exceptional self-service support. This platform features a user-friendly online editor that enables the creation of engaging content tailored for your audience. You can incorporate images, videos, tutorials, call-to-action buttons, and emphasize key segments, as well as include code samples. Your customers will have the flexibility to access answers to their queries or solutions to their problems on both desktop and mobile devices, or they can reach out to you through a ticketing system via email. The LabiKnow help center software also allows for easy design customization to align with your brand identity. By implementing this solution, you can significantly decrease the volume of incoming customer support requests by as much as 80%. Rather than spending time responding to repetitive questions or copying and pasting information, empower your customers to find the answers they need independently. There's no requirement for complex chatbot setups; simply enable users to search for information effortlessly by entering relevant keywords or phrases in the help widget. This streamlined process not only enhances user experience but also boosts overall efficiency for your support team.

Description

Information equates to influence, and applying that knowledge enhances effectiveness. Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Crowdin No 
Happeo No 
Lokalise No 
Mailchimp No 
Okta No 
Pendo No 
Quaeris No 
Slack No 
Squelch No 
Strategy Overview No 
Sunshine Conversations No 
Truto No 
Zapier No 
Zendesk No 
Zendesk Connect No 
Zendesk Explore No 
Zendesk Sell No 
Zendesk Sunshine No 
Zendesk Talk No 

Integrations

Crowdin Yes 
Happeo Yes 
Lokalise Yes 
Mailchimp Yes 
Okta Yes 
Pendo Yes 
Quaeris Yes 
Slack Yes 
Squelch Yes 
Strategy Overview Yes 
Sunshine Conversations Yes 
Truto Yes 
Zapier Yes 
Zendesk Yes 
Zendesk Connect Yes 
Zendesk Explore Yes 
Zendesk Sell Yes 
Zendesk Sunshine Yes 
Zendesk Talk Yes 

Pricing Details

$39 per month
5 Agents
Free Trial Yes 
Free Version No 

Pricing Details

$15 per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LabiKnow

Founded

2019

Country

United States

Website

labiknow.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/guide/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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