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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Utilize the LabiKnow Knowledge Base to address your customers' inquiries and concerns around the clock, providing exceptional self-service support. This platform features a user-friendly online editor that enables the creation of engaging content tailored for your audience. You can incorporate images, videos, tutorials, call-to-action buttons, and emphasize key segments, as well as include code samples. Your customers will have the flexibility to access answers to their queries or solutions to their problems on both desktop and mobile devices, or they can reach out to you through a ticketing system via email. The LabiKnow help center software also allows for easy design customization to align with your brand identity. By implementing this solution, you can significantly decrease the volume of incoming customer support requests by as much as 80%. Rather than spending time responding to repetitive questions or copying and pasting information, empower your customers to find the answers they need independently. There's no requirement for complex chatbot setups; simply enable users to search for information effortlessly by entering relevant keywords or phrases in the help widget. This streamlined process not only enhances user experience but also boosts overall efficiency for your support team.

Description

Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Ads No 
MySQL No 

Integrations

Google Ads Yes 
MySQL Yes 

Pricing Details

$39 per month
5 Agents
Free Trial Yes 
Free Version No 

Pricing Details

$27 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LabiKnow

Founded

2019

Country

United States

Website

labiknow.com

Vendor Details

Company Name

Omnistar

Founded

1999

Country

United States

Website

omnistarkbase.com/knowledge-management-software.htm

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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