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Description
Korimaa functions as a guest-assistance platform on WhatsApp for hotels, providing responses to frequently asked questions with verified hotel information, handling guest service inquiries, processing menu orders, collecting feedback, and directing requests or complaints to the relevant hotel departments. Guests have the flexibility to request assistance from a staff member whenever necessary and can utilize the familiar WhatsApp interface without the requirement of downloading an additional guest application. It remains the responsibility of hotel personnel to monitor, validate, and execute all guest requests effectively. Each service is tailored to fit the specific details and operational workflows of the property, featuring direct integrations with systems like IDS Next and Opera PMS, thereby enhancing the overall guest experience and hotel management efficiency. This innovative approach streamlines communication and ensures that guest needs are met promptly and accurately.
Description
msg2ai is a comprehensive AI messaging solution tailored for hotels, vacation rentals, and events, featuring AI Ambassador as its interactive assistant for guests and attendees. This software adeptly handles common inquiries and service requests via SMS, WhatsApp, and RCS, providing information on property details, check-in procedures, concierge services, event schedules, and timely updates. Guests can interact in their chosen language, while staff members maintain oversight of conversations and manage requests that necessitate human intervention. The platform also seamlessly integrates with hospitality property-management systems, enabling the automation of guest communications throughout the duration of a stay or event. Teams have the capability to customize messaging workflows specific to their properties or events, efficiently address frequently asked questions, disseminate important updates, and direct requests to the relevant staff. Additionally, msg2ai offers a suite of tools designed to enhance communication operations, including distinct products for message documentation and AI-driven support for events, ensuring a streamlined experience both for guests and staff alike. This innovative approach enhances operational efficiency and significantly improves guest satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Guesty
No
Hostaway
No
Hostfully
No
IDS Next
Yes
Mews
No
Protel Cloud PMS
No
WhatsApp
Yes
apaleo
No
Integrations
Guesty
Yes
Hostaway
Yes
Hostfully
Yes
IDS Next
No
Mews
Yes
Protel Cloud PMS
Yes
WhatsApp
No
apaleo
Yes
Pricing Details
Pricing depends on property size and selected features and is provided during a demo call. There are no long-term lock-ins.
Free Trial
Yes
Free Version
No
Pricing Details
$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Akash Gupta
Website
www.korimaa.com
Vendor Details
Company Name
Msg2.ai
Founded
2020
Country
United States
Website
www.msg2.ai/
