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Description
Korimaa functions as a guest-assistance platform on WhatsApp for hotels, providing responses to frequently asked questions with verified hotel information, handling guest service inquiries, processing menu orders, collecting feedback, and directing requests or complaints to the relevant hotel departments. Guests have the flexibility to request assistance from a staff member whenever necessary and can utilize the familiar WhatsApp interface without the requirement of downloading an additional guest application. It remains the responsibility of hotel personnel to monitor, validate, and execute all guest requests effectively. Each service is tailored to fit the specific details and operational workflows of the property, featuring direct integrations with systems like IDS Next and Opera PMS, thereby enhancing the overall guest experience and hotel management efficiency. This innovative approach streamlines communication and ensures that guest needs are met promptly and accurately.
Description
In today's era of personalization, meeting the expectations of hotel guests has become crucial, and guestext is here to ensure that those expectations are met! With streamlined communication, guestext allows hoteliers to establish a personalized connection with guests even prior to their arrival. By utilizing our opt-in messaging platform, hotels can foster complete guest satisfaction, which is essential for cultivating guest loyalty. The guestext service creates a dynamic two-way mobile connection that enhances communication, leading to an overall improved guest experience. Whether reaching out to individual guests, groups, or all who have opted in, hoteliers can engage with their clientele before, during, and after their stay. This system not only strengthens guest relationships but also drives repeat business, generates additional income, and encourages direct guest feedback. Remarkably, hospitality studies reveal that 78% of guests prefer text messaging for communication! Moreover, text messages boast an impressive 8 to 1 response rate when compared to traditional emails or phone calls, allowing for immediate connectivity with guests. Ultimately, guestext revolutionizes how hotels interact with their patrons, paving the way for exceptional service and unforgettable experiences.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
IDS Next
No
WhatsApp
No
Pricing Details
Pricing depends on property size and selected features and is provided during a demo call. There are no long-term lock-ins.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Akash Gupta
Website
www.korimaa.com
Vendor Details
Company Name
guestext
Founded
2011
Country
United States
Website
www.guestext.com
