Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Envision deploying a super agent at each customer interaction point to manage routine tasks, allowing your focus to remain on enhancing customer experiences. By automating customer service duties, you can provide 24/7 responses to your clientele without raising operational expenses. Integrating an additional agent at every customer channel can streamline simple inquiries, freeing up your team to tackle more complex challenges. Testimonials from our customers indicate that the Knovvu Virtual Agent can typically save around 5 full-time equivalent agent costs. With our proprietary Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent accurately discerns customer intent and replies independently of live agents. Thanks to our leading-edge speech recognition accuracy, the Knovvu Virtual Agent efficiently handles basic tasks, enhances self-service options, and reduces costs associated with customer service operations. Moreover, this innovative approach not only optimizes resource allocation but also significantly improves overall customer satisfaction.
Description
Direct your teams to prioritize meaningful interactions, enhancing overall customer satisfaction. Address client concerns autonomously, minimizing the need for agent involvement. Streamline repetitive tasks for your teams, whether during or after calls. Initiate with a focused call flow that allows for seamless customer feedback collection. Offer round-the-clock support without any wait times, even in peak call periods. Automate the handling of routine inbound calls to boost operational efficiency. Resolve straightforward inquiries without needing agent assistance. Allow your team to dedicate more time to impactful interactions that elevate customer satisfaction over the phone. Revamp your contact center comprehensively to effectively compete in customer retention. Integrate human expertise with AI technology to improve service delivery to your clientele. Enhance team productivity and surpass your operational targets through AI-driven solutions. Craft unforgettable customer experiences that will leave a lasting impression and set your brand apart in the market. Ultimately, this strategic approach not only increases satisfaction but also fosters loyalty among your customer base.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Microsoft 365
Talkdesk
easiware
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/virtual-agent-knovvu
Vendor Details
Company Name
calldesk
Country
France
Website
calldesk.ai/