Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Envision deploying a super agent at each customer interaction point to manage routine tasks, allowing your focus to remain on enhancing customer experiences. By automating customer service duties, you can provide 24/7 responses to your clientele without raising operational expenses. Integrating an additional agent at every customer channel can streamline simple inquiries, freeing up your team to tackle more complex challenges. Testimonials from our customers indicate that the Knovvu Virtual Agent can typically save around 5 full-time equivalent agent costs. With our proprietary Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent accurately discerns customer intent and replies independently of live agents. Thanks to our leading-edge speech recognition accuracy, the Knovvu Virtual Agent efficiently handles basic tasks, enhances self-service options, and reduces costs associated with customer service operations. Moreover, this innovative approach not only optimizes resource allocation but also significantly improves overall customer satisfaction.
Description
Introducing the world's pioneering autonomous contact center that delivers continuous, adaptable capacity for every customer interaction through advanced voice AI technology. Address customer concerns over the phone with seamless, lifelike AI-driven dialogues that effectively comprehend customer intent, leading to swift resolutions. Instantly respond to every incoming call and eliminate waiting times with round-the-clock service accessible at any time and from any location. Adjust your customer service capabilities up or down effortlessly without incurring excessive costs, needing to train additional agents, outsourcing, or preparing for seasonal shifts. Significantly lower your customer service expenses by only paying for the services you utilize, avoiding long-term commitments to capacity. Monitor overall customer satisfaction, analyze average handling times, and identify emerging trends such as competitor mentions, product defects, and upselling possibilities, enabling you to enhance your service like never before. This innovative approach not only streamlines processes but also empowers businesses to make data-driven decisions for continuous improvement.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Avaya Aura
Five9
Kustomer
NICE CXone Mpower
Salesforce
ServiceNow
Shopify
Talkdesk
Twilio Flex
Integrations
Amazon Connect
Avaya Aura
Five9
Kustomer
NICE CXone Mpower
Salesforce
ServiceNow
Shopify
Talkdesk
Twilio Flex
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/virtual-agent-knovvu
Vendor Details
Company Name
Replicant
Founded
2017
Country
United States
Website
www.replicant.ai/
Product Features
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant