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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Knovvu Biometrics offers a fast and secure method to authorize customers by analyzing over 100 distinct voice parameters. The system includes advanced features such as playback manipulation, synthetic voice detection, and voice change detection, ensuring robust protection against fraud. By utilizing this technology, the average time taken for customer authentication during calls is reduced by approximately 30 seconds. This solution operates independently of language, accent, or content, creating a smooth experience for both customers and agents. With its capacity to monitor a multitude of voice parameters, Knovvu Biometrics can identify and authorize callers in mere seconds. Additionally, the system enhances security through its blacklist identification feature, which checks the caller's voiceprint against a blacklist database. Knovvu also boasts a remarkable 95% increase in the speed of speaker identification within extensive datasets, and we maintain a high accuracy rate of 98% for both speaker identification and verification. This innovative approach not only streamlines the authentication process but also elevates the overall security framework in customer interactions.

Description

WIZ Talkbots can fully automate routine tasks, allowing human agents to focus on high-value customers. This results in customers experiencing consistent service with significantly shorter wait times, which in turn enhances overall satisfaction. The scalability of WIZ AI Talkbots allows them to be tailored for a diverse range of business operations. Businesses can anticipate cost reductions ranging from 15% to 70%, alongside low integration expenses and a high potential for return on investment. Our unique Voice AI technology offers a conversational experience that feels genuinely human, captivating customers regardless of their language or accent. Furthermore, our custom Voice AI solutions are designed to include a variety of ASEAN languages and accents, ensuring inclusivity. Maintaining loyal customers is crucial for any enterprise as they contribute to its sustainability. By leveraging WIZ’s intelligent Talkbots, companies can significantly boost customer satisfaction and unlock new growth opportunities. Ultimately, investing in such innovative solutions not only enhances service quality but also fosters a deeper connection with clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office
Cisco AnyConnect
Five9
Genesys Cloud CX
Hoiio Call Tracking
HubSpot CRM
HubSpot Customer Platform
Kustomer
Microsoft Dynamics 365
NiCE CXone Mpower
Nimble
Salesforce
ServiceNow
Twilio
Vonage Business
WhatsApp
Zendesk

Integrations

Avaya Cloud Office
Cisco AnyConnect
Five9
Genesys Cloud CX
Hoiio Call Tracking
HubSpot CRM
HubSpot Customer Platform
Kustomer
Microsoft Dynamics 365
NiCE CXone Mpower
Nimble
Salesforce
ServiceNow
Twilio
Vonage Business
WhatsApp
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sestek

Country

United Kingdom

Website

www.sestek.com/voice-biometrics-knovvu

Vendor Details

Company Name

WIZ Holdings

Country

Singapore

Website

www.wiz.ai/

Product Features

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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