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support

Description

Knock is a revolutionary platform that allows potential clients to communicate with sales representatives via LinkedIn, Slack, or WhatsApp directly from various marketing materials. By incorporating the Knock engagement button into their marketing assets, leads can establish immediate connections with sales teams through a private Slack channel, even if they do not have a Slack account. Sales teams are promptly alerted to incoming messages and can choose to engage only with chats that are relevant, as Knock intelligently routes qualified leads to the correct sales representative based on predetermined company guidelines. Within the Slack environment, sales teams can effectively gather insights by posing questions, sharing documents, and including pertinent contacts in the conversation. If a lead is found to be unqualified, the corresponding channel can easily be removed from the sidebar for better organization. For leads showing genuine interest, sales representatives can conveniently share their calendars through the Knock scheduling tool to arrange demo appointments. Throughout the entire sales process, the chat functionality remains active, ensuring that contact details and prospect interactions are seamlessly integrated into the CRM system for comprehensive tracking and management. This innovative approach not only streamlines communication but also enhances the overall efficiency of the sales process.

Description

Sellio is a cloud-centric customer support solution tailored for small teams overseeing interactions across various websites and messaging platforms. It integrates a live-chat widget that can be embedded along with a shared inbox that accommodates communications from website chat, email, and popular messaging apps like WhatsApp, Instagram, Facebook Messenger, Telegram, and SMS via Twilio; additionally, teams can manage discussions from Slack and Discord. Team members can delegate conversations, append internal notes, access customer history, and streamline responses effectively. AI agents are equipped to respond to website chat inquiries using a business's proprietary content and can transfer conversations to human agents when necessary; however, AI responses are restricted to website interactions, while all other channels are managed by personnel. Beyond chat capabilities, Sellio encompasses ticket management, customizable routing rules, automated workflows, pre-saved replies, detailed customer profiles, feedback mechanisms, and support analytics. This platform is particularly beneficial for SaaS companies, online retailers, and other small teams dedicated to customer support. A complimentary plan is offered, and subscription options provide additional seats, channels, automation features, and AI usage allowances, making it a versatile choice for growing businesses. Furthermore, Sellio aims to enhance team collaboration and improve overall customer engagement through its diverse functionalities.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
WhatsApp Yes 
Discord No 
Facebook Messenger No 
Instagram No 
LinkedIn Yes 
Model Context Protocol (MCP) No 
Notion No 
Shopify No 
Squarespace No 
Telegram No 
Twilio No 
Wix No 
WordPress No 

Integrations

Slack Yes 
WhatsApp Yes 
Discord Yes 
Facebook Messenger Yes 
Instagram Yes 
LinkedIn No 
Model Context Protocol (MCP) Yes 
Notion Yes 
Shopify Yes 
Squarespace Yes 
Telegram Yes 
Twilio Yes 
Wix Yes 
WordPress Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0/month
The Free plan is $0/month. Mini is $45/month, or $36/month with annual billing; Essentials is $95/month, or $76/month annually; Plus is $295/month, or $236/month annually. Annual prices are 20% lower. Prices are in USD and exclude VAT. Paid plans include a 7-day free trial.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Knock

Founded

2023

Country

United States

Website

www.knock-ai.com

Vendor Details

Company Name

Sellio

Founded

2026

Country

Morocco

Website

sellio.chat/

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives

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