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Description
Kipsu supports over 2,700 properties, management groups, and brands by providing an organized and user-friendly messaging solution that enhances communication between hotels and their guests. With a unified inbox accessible on any device, team members can effectively delegate, prioritize, and respond to guest inquiries. Studies indicate that guests are generally unimpressed with chatbots, which is why Kipsu emphasizes fostering genuine human interactions between staff and guests, thus eliminating the potential pitfalls associated with automated messaging. By placing service professionals at the forefront of the guest experience, Kipsu significantly improves service quality. The digital messaging platform alleviates guests’ hesitations about voicing concerns regarding their stay, while also offering a convenient method to reach out before, during, and after their visit. Additionally, Kipsu streamlines front desk operations by directing calls and traffic toward messaging, enabling staff to manage and prioritize guest requests more efficiently. This innovative approach ensures that guests feel heard and valued throughout their entire stay.
Description
Korimaa functions as a guest-assistance platform on WhatsApp for hotels, providing responses to frequently asked questions with verified hotel information, handling guest service inquiries, processing menu orders, collecting feedback, and directing requests or complaints to the relevant hotel departments. Guests have the flexibility to request assistance from a staff member whenever necessary and can utilize the familiar WhatsApp interface without the requirement of downloading an additional guest application. It remains the responsibility of hotel personnel to monitor, validate, and execute all guest requests effectively. Each service is tailored to fit the specific details and operational workflows of the property, featuring direct integrations with systems like IDS Next and Opera PMS, thereby enhancing the overall guest experience and hotel management efficiency. This innovative approach streamlines communication and ensures that guest needs are met promptly and accurately.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Pricing depends on property size and selected features and is provided during a demo call. There are no long-term lock-ins.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Kipsu
Founded
2010
Country
United States
Website
kipsu.com/hospitality/
Vendor Details
Company Name
Akash Gupta
Website
www.korimaa.com