Average Ratings 3 Ratings
Average Ratings 0 Ratings
Description
Kimola Cognitive is a highly reliable Machine Learning Platform that empowers individuals to automatically extract reviews from over 20 different channels and analyze and categorize customer feedback or any other textual data.
These are the top features of Kimola Cognitive:
Gather reviews by scraping the web
Conduct text analysis and entity recognition with drag and drop
Analyze data with ready-made models found on the Kimola Cognitive Gallery
Create, train, and store custom machine learning models without coding
Generate executive summaries, SWOT analyses, and other impactful marketing materials utilizing GPT Integration
Accessible in six languages and increasing
Description
Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
Yes
Freshdesk
No
SAP Business One
No
SAP Store
No
Salesforce
No
Trustpilot
Yes
Yelp
Yes
Zendesk
No
Integrations
Amazon
No
Freshdesk
Yes
SAP Business One
Yes
SAP Store
Yes
Salesforce
Yes
Trustpilot
No
Yelp
No
Zendesk
Yes
Pricing Details
$199 / 10000 Queries / month
Pricing is based on query limit, custom model count and support options.
Free Trial
Yes
Free Version
No
Pricing Details
$495 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Kimola
Founded
2014
Country
United States
Website
kimola.com
Vendor Details
Company Name
Warwick Analytics
Founded
2011
Country
United Kingdom
Website
www.warwickanalytics.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Qualitative Data Analysis
Annotations
Yes
Collaboration
No
Data Visualization
No
Media Analytics
No
Mixed Methods Research
No
Multi-Language
Yes
Qualitative Comparative Analysis
No
Quantitative Content Analysis
Yes
Sentiment Analysis
Yes
Statistical Analysis
No
Text Analytics
Yes
User Research Analysis
Yes
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
No
Sentiment Analysis
Yes
Summarization
Yes
Tagging
Yes
Taxonomy Classification
No
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Machine Learning
Deep Learning
Yes
ML Algorithm Library
Yes
Model Training
No
Natural Language Processing (NLP)
No
Predictive Modeling
Yes
Statistical / Mathematical Tools
No
Templates
Yes
Visualization
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
Yes
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
Yes
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
Yes
Taxonomy Classification
No
Text Analysis
Yes
Topic Clustering
Yes