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Average Ratings 3 Ratings
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Description
Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.
Description
Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively.
Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share.
Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction.
AI-based recommendations will bring you the most important issues.
Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share.
Monitor and discover trends in customer satisfaction with a customizable dashboard.
Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.
API Access
Has API
No
API Access
Has API
No
Integrations
SurveyMonkey
Yes
Zendesk
Yes
Amazon Redshift
Yes
Amazon S3
Yes
AskNicely
Yes
CustomerGauge
Yes
Delighted
Yes
GetFeedback
Yes
Google Forms
Yes
Intercom
Yes
Integrations
SurveyMonkey
Yes
Zendesk
Yes
Amazon Redshift
No
Amazon S3
No
AskNicely
No
CustomerGauge
No
Delighted
No
GetFeedback
No
Google Forms
No
Intercom
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$550/month
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.
Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.
Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.
Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Kapiche
Founded
2015
Country
Australia
Website
kapiche.com
Vendor Details
Company Name
Keatext
Founded
2010
Country
Canada
Website
www.keatext.ai/
Product Features
Data Entry
Abbreviation Detection
No
Data Capture and Transfer
No
Data Cleansing
No
Data Entry Verification
No
Data Search Flexibility
No
Duplicate Detection
No
Flexible Search
No
Image Entry
No
Library Conversion
No
Mis-Keyed Variation Detection
No
Phonetic Variation Detection
No
Data Extraction
Disparate Data Collection
No
Document Extraction
No
Email Address Extraction
No
IP Address Extraction
No
Image Extraction
No
Phone Number Extraction
No
Pricing Extraction
No
Web Data Extraction
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
Yes
Data Blending
No
Data Mining
Yes
Demand Forecasting
No
For Education
No
For Healthcare
Yes
Modeling & Simulation
No
Sentiment Analysis
Yes
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
