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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our proven methodology enhances your knowledge base by identifying the inquiries users frequently have, subsequently crafting responses that are accessible and easy to digest. We consistently track tickets for recurring questions, ensuring your knowledge base remains up-to-date. IT tickets serve as indicators of the queries users pose. We highlight tickets that could have been resolved through self-service assistance, such as 'how-tos' and various other Tier 1 issues. Utilizing advanced machine learning classifiers, we categorize self-service tickets based on over 1000 ontologies, organizing them by inquiry. These categorized groups are prioritized according to their frequency, allowing us to pinpoint the most essential FAQs. Quality control checks are conducted on answer segments before they are linked to the corresponding FAQs. Once this process is complete, the questions and answers are primed and ready to be integrated into your knowledge base, enhancing user experience and self-service efficiency. This systematic approach not only streamlines access to information but also empowers users to find solutions independently.

Description

Envision consolidating all of your frequently asked questions, instructional guides, and company policies into a single, easily accessible resource. This way, your support teams can swiftly provide a link to clarify any intricate queries. Most customers prefer to locate their answers instantly instead of submitting a support ticket and enduring a wait for a response. By empowering them with self-help articles and tutorials, you not only aid their success but also decrease your support expenses. Additionally, maintaining high-quality, relevant content on your website positively influences its visibility in Google search results. Implementing how-to articles and FAQs can enhance your site's ranking, thereby attracting a broader audience of potential customers. In our tech-savvy world, ensuring transparency across various devices is essential for effective communication. wpDocs streamlines the optimization of your documentation for seamless viewing on desktops, laptops, tablets, mobile devices, and beyond, thereby simplifying the process of document collaboration. Ultimately, this tool enhances efficiency and fosters a more informed customer base.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
WordPress

Integrations

Facebook
WordPress

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kaleo Software

Founded

2013

Country

United States

Website

www.kaleosoftware.com

Vendor Details

Company Name

WP Docs

Founded

2015

Website

wpdocs.co

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

Kaleo Reviews

Kaleo

Kaleo Software