Alternatives to KnowledgeIQ

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Klyck helps you close more deals and build stronger relationships. Klyck makes sure that sales teams have the right sales content and marketing content at the right times, which allows for better customer conversations. Klyck's data insights allow sales and marketing leaders understand customer engagement and create superior sales strategies. We combine content intelligence, training integration and customer segmentation to make any sales rep, whether seasoned or new, a qualified sales professional. Learn how Klyck's sales automation software helps B2B clients to improve their sales process, close more sales deals, and maximize sales content utilization. It is difficult to lead a customer through a complex B2B sale cycle. Our platform improves customer conversations by improving sales alignment, significantly reducing time required to find sales content, and providing powerful data analytics on customer interactions.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge quality using an automated review process. Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know. Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!

Gartner's Magic Quadrant includes Centralpoint as a Digital Experience Platform. It is used by more than 350 clients around the world, and it goes beyond Enterprise Content Management. It securely authenticates (AD/SAML/OpenID, oAuth), all users for self-service interaction. Centralpoint automatically aggregates information from different sources and applies rich metadata against your rules to produce true Knowledge Management. This allows you to search for and relate disparate data sets from anywhere. Centralpoint's Module Gallery is the most robust and can be installed either on-premise or in the cloud. Check out our solutions for Automating Metadata and Automating Retention Policy Management. We also offer solutions to simplify the mashup of disparate data to benefit from AI (Artificial Intelligence). Centralpoint is often used to provide easy migration tools and an intelligent alternative to Sharepoint. It can be used to secure portal solutions for public sites, intranets, members, or extranets.

Universal Knowledge from KPS offers comprehensive content capture, search and collaboration capabilities. This allows internal employees and customers to significantly increase their productivity. Powerful search, advanced content creation, and moderation processes are combined with high levels of insight to ensure that your knowledge can be centrally managed with minimal administrative overhead. KPS Universal Knowledge can be used standalone as a Knowledge Management platform by creating and managing all content within the KM platform or alternatively Universal Knowledge can be integrated with existing applications and also leverage existing content managed outside of the knowledge base. KPS Universal Knowledge is linked to your existing systems via a comprehensive set of APIs. This makes it possible to have information at your fingertips, without opening a separate application. You can save time and ensure adoption by embedding our knowledge management product in your third-party applications. Customers also benefit because they get the right answers quicker. You both improve customer experience and reduce operational expenses. Available in both SaaS hosted and On Premise deployment models.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Method Grid is the AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Collaborate and build knowledge-rich playbooks that define how you deliver individual projects and services. Leverage your expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client. Method Grid makes it easy to highlight your organisation’s capability and expertise in a way that resonates with your specific needs and challenges.

Bloomfire is a leader in knowledge engagement. We provide a platform that connects people and teams with the information they need to succeed at their jobs. Our cloud-based knowledge engagement platform allows people to connect with shared knowledge and grow the collective intelligence of their organizations from one central, searchable location.

Easy self-service and agent efficiency can be increased by sharing current and relevant knowledge. The SAP Knowledge Central solution from NICE by NICE can streamline support activities and increase customer loyalty by consistently delivering the most current product and service information across multiple channels. You can access your self-service portals, search engines and communities from anywhere. Contextual knowledge support for customer services agents. Reporting built-in to identify key customer behavior and search trends. Integration with SAP Service Cloud allows for fast resolutions. Customer satisfaction can be improved by providing the right information, when and where they are needed. To provide the fastest access possible to the right information, create search-engine optimized content. Reduce contact volume to improve customer service efficiency. Intelligent, contextual knowledge management can help customers resolve their problems faster.

According to studies, employees spend an average of 2 hours per day searching for information. Only to be able perform at their job. Now is the time to empower your team to focus on what really matters. Elium is a trusted, flexible resource for sharing and enriching company information. It streamlines the decision-making process, enhances collaboration, and allows for more innovation. What about company-wide procedures, key learnings from projects or market insights? All of them have a place at Elium. Give your team the tools they need to share company knowledge and capitalize on it. Search inside embedded files and stories easily. In seconds, find the most relevant knowledge. It is one thing to capture knowledge, but it is another to ensure that it remains relevant over time. Elium empowers teams with smart tools to use existing knowledge to collaborate around key insights.

Atlas is a digital workspace that combines knowledge, communication, and collaboration. It is built on and for Microsoft 365. Our platform solves the problems that everyone faces - too many digital tools and too many silos, too little information, and too much stuff that is difficult to find. Atlas streamlines the work experience by connecting people to people and people with knowledge. One platform that brings together knowledge, collaboration, and communication to create connected experiences that empower people to do their best. The way we work has changed. Atlas brings together knowledge, communication, collaboration, and collaboration beautifully in one digital workspace. This allows people to easily find and share information, greatly increasing collaboration and knowledge sharing. Promoting inclusion and connecting the right people to the right information is key to unlocking and sharing knowledge.

InfiniteKM, a cloud-based platform that enables consistent, compliant Customer Experiences (CX) at all touchpoints via superior Knowledge Management (KM), is a cloud-based platform. Customers receive the right information at the right moment while creating a compliant business model and operating model that delivers consistent service delivery. Integration into existing technologies (Salesforce Dynamics, SharePoint, etc. The InfiniteKM platform allows governance, risk, compliance, and engagement to easily cascade across the enterprise. This will ensure that your teams are empowered with the right answers and empower them. InfiniteKM is used by top organizations to ensure that their customers and teams receive the correct information across all channels. This helps to improve CX and compliance. The platform is used to improve their ability to deliver exceptional CX by helping them to drive leadership alignment, build team culture and increase employee engagement.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Imagine if organizations could instantly access the expertise and knowledge of subject matter experts (SMEs) at the touch a button. What if experiential knowledge could easily be accessed regardless of where you are located or what language you speak? Imagine if your entire organization could work together as one brain. Kaams®, which captures and stores tacit knowledge, allows clients to tap into the power of their organization’s memory at any time. Kaams®, which is used by some of our clients to protect their business and de-risk it, others use it to help them capitalize on best practices to improve business outputs. Kaams®, regardless of the situation, is the best tool to deliver real business improvements. Kaams®, a cloud-based platform that allows tacit and explicit knowledge to easily be captured, contextualized and retained, shared, and managed across the enterprise, is Kaams®. It allows the entire organization to "record", experiential knowledge as employees do their daily work.

Igloo Digital Workplace. Connect all your apps to create a digital workplace experience. Igloo gives your employees a single place to access the tools they need. It seamlessly integrates with your most valuable business platforms and applications. Igloo is a leader in digital workplace solutions. It helps companies transform their intranets into inspiring digital destinations that increase communication, knowledge sharing, collaboration and culture. All Igloo solutions can be accessed from anywhere, are 100% cloud-based and mobile-enabled. They also integrate with the most important enterprise systems and cloud apps that your business uses. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce.

Support your employees so they can support customers. Our omnichannel solution gives your team access to a unified system that is user-friendly to provide the best customer experience. Panviva helps you reduce repetitive work, encourages team collaboration, and streamlines your company's knowledge. Panviva helps you to consolidate all of your organization's knowledge, empowering your team to achieve customer success. Regardless of whether you are the first employee or the 100th, everyone has the exact same information. Our system allows you layer, share, and collaborate on content from any device. Your team is equipped with the necessary tools and resources to perform their jobs. They are also notified when any updates are made. Traditional employee onboarding required classroom training and the reading of outdated manuals. Panviva gives your new starters all the information they need, without ever needing any assistance.

Your employees will be able to access the most current and accurate knowledge, no matter where or when it is needed. Auros IQ intelligently provides knowledge to users during their work flow, activating it to ensure that it is reused. Companies aren't leveraging knowledge effectively because it is often left unutilized. It is often stored in passive documents, scattered across many different locations and spread over many different silos. Auros IQ extracts knowledge from documents and turns it into a software tool that intelligently distributes it to users in their work flow. It activates it to ensure it is reused. Auros IQ integrates with your existing systems and can be configured into any workflow. This makes it easy and intuitive to use in all areas of your company. AurosIQ is adopted by many organizations for many reasons. Users often discover new uses for Auros IQ.

Connect and communicate with your customers efficiently while delivering the experience each customer demands, so you can grow faster, more profitably. When your customers have questions or need to get things done it’s important that you engage them effectively however they want. Your ability to create strong relationships with customers, foster loyalty, and ultimately drive profitable growth depends on it more than ever. Help customers quickly get answers or complete transactions on their own using self-service tools. Connect customers to the right resources when they need to meet face-to-face with a specialized expert. Empower employees with easy access to the information they need when customers need help. Our self-service solutions improve your customer’s experience, reduce call volumes, and drive growth and profitability for your business.

Cocoom is a visual communication tool that allows teams to collaborate and communicate better. A source of knowledge that improves support and collaboration between teams. Our easy editor and template library allow you to be productive immediately and produce high quality knowledge without any training. Cocoom helps to reduce friction and misunderstandings among multiple teams. We find it difficult to give value to our actions and make visible what we do when we leave our own department, project, or team. Cocoom makes it easy for you to share visual information to improve cooperation. Cocoom enables support services to provide an efficient, up-to-date and complete source of information for all employees. This allows each person and every team to have the visual knowledge they need. The support services' role is simplified and enhanced.

Unlock the potential of your organization's best thought. A trusted knowledge management system that legal professionals can trust. West km integrates knowledge management software into your organization's work product and incorporates Thomson Reuters Westlaw enhancements. It is a guaranteed way to increase productivity and efficiency. The proprietary algorithms enable "intelligent search" that are not available from any other knowledge management provider. This makes it easy to find the most relevant documents. All related information is available to your attorneys in this online legal research system. KeySearch and KeyCite are also included. You can search for the best of your work as well as the best Westlaw information on any matter. This ensures that you don't miss any important information. West km streamlines your search and delivers the most important information, saving you time. It makes knowledge management simple for lawyers.

Mantium's AI platform encourages knowledge sharing and alignment within organisations, helping teams work towards common goals. Knowledge management systems (KMS), which are used to manage large teams, are key to collaboration and learning about meetings, processes, and other events. We enable enterprises to quickly find the right knowledge in their KMS using AI to provide the best answers. If Mantium does not have the answer to your question you can update the information and the AI will improve in future instances. Mantium allows you to search systems holistically with Natural Language Processing (NLP), so your team can quickly find the information they need. You can ask a question via Slackbot and not need to switch to another app to get the answers.

ProProfs Knowledge Base software is a knowledge management tool that creates highly-searchable online FAQs to improve customer service and reduce ticketing. ProProfs allows you to centralize all your files, documents, and how-to articles so they are accessible across all devices and platforms. Organizations can easily share vital information to support their sales, customer service, and support teams. It's also a great way to introduce new employees to company procedures during onboarding. ProProfs Knowledge Base increases productivity by making it simple for customers and employees to find what they are looking for wherever and whenever they need it. ProProfs Knowledge Base Software eliminates the need for repeating the same questions.

Smarter knowledge management results in better customer experiences and more efficient call center operations. Customers and prospects can be met at the beginning of their journey via the Internet. Customers will feel like experts when they can find answers on their own via any channel and at any time. Customers who contact you will find it easier to reach you with expert knowledge and crucial insights. Smart knowledge management with NICE CXone Expert makes it easy for consumers to find the right self-service answers. Expert is part of the CXone cloud native platform and optimizes your organization’s content to improve customer journeys. Expert starts at Internet search and extends across web pages, bots and digital channels. Your customers will be empowered with the most relevant content to help them succeed in self-service. They will also receive faster, more accurate and reliable agent-assisted answers that are less time-consuming than calls and transfers.

XWiki is the global leader in collaborative open-source software, trusted by over 800 customers worldwide. XWiki is a customizable information management tool that uses the "Structured Wiki” concept, bringing the best information organization features to your business. Only a true collaborative tool can help you build a collaborative culture. XWiki's software is the ideal solution to foster such a culture within your company. Collaboration doesn't stop with software. Our ready-to-use solutions were specifically designed to simplify your collaboration. XWiki offers over 900 community extensions, ensuring a highly customizable experience that adapts to your unique needs. Get your goals accomplished faster with our tailored offers. XWiki’s flexible architecture supports companies of all sizes, providing a scalable solution that guarantees no vendor lock-in and helps you move away from proprietary software. In today's competitive market, XWiki stands out as an invaluable tool that helps businesses achieve their goals by fostering collaboration, reducing costs, and safeguarding knowledge continuity. Discover how XWiki can transform your organization's approach to knowledge management and collaboration.

Unlock your team's collective knowledge. Slab is a simple, flexible wiki that breaks down silos. It allows teams to quickly find the crucial information they need, when and where they need it. Slab gives you more control over how your knowledge is organized. For quick reference, pin important content to the top. Sort posts so that teammates know what to read and when. Slab's WYSIWYG editor makes it easy to use. You already know how to use Slab if you have used Google Docs. Slab allows real-time collaboration, which is unlike other wikis. This means that you can never overwrite work, even if two people click on "Save" simultaneously. Slab's fast, accurate search makes it easy for you to find the answers. It searches across integrations and saves you the hassle of opening dozens of tabs to search in a dozen different places. Slab seamlessly integrates to the tools you use for product development. Refer to other tools in a blog post and you'll instantly see more information without leaving Slab.

InstantKB is a simple but powerful help desk that helps busy businesses streamline, deliver great customer service, and reduce costs. You can deliver amazing customer service on every support channel quickly and easily. InstantKB combines all your inbound queries from email, live chat, phone and Facebook to give you a single view that helps customers. Customers can suggest answers from their knowledge base and create support tickets to reduce inbound. Customers can search your knowledge base articles, files attachments, and user comments quickly. InstantKB can be tailored to your corporate identity or web site by working with each customer. We'll get in touch with you if you buy an InstantKB cloud or on-premise license to discuss how we can help your design.

Your customers will be guided as if you were their friend. Create interactive guides that guide your customers to activation and issue resolution. Stonly makes it easy for you to share, discover, and create knowledge to give your team all the resources and answers they need. Stonly allows you to provide personalized, instant support wherever and whenever it's needed. Stonly offers a complete suite of onboarding tools and adoption tools that combine rich user information with users' real-time actions to help them find their own path to success. Interactive guides are able to adapt to each customer, making them more efficient and enjoyable. Our universal widget gives your customers personal guidance wherever they are. Embed Stonly directly into your customer support, data, knowledge, and other tools.

Intelligent learning tools allow you to centralize knowledge, create and share content and deliver instant answers. Basewell is an online learning platform that was designed for the way people learn and work in today's world. Learning tools are designed to complement in-person learning experiences, not to replace them. Force teams to rely on gut feelings and guesswork when they are away from their desks or each other. Basewell solves this problem by centralizing information, generating dynamic content and answering questions within seconds, instead of days. Content creation using generative AI, file integrations, and more. Knowledge gaps, blindspots, and issues (before your team is affected) Handcrafted to be fast, intuitive, and powerful. Tags help you to route the right content at the right time. Ideal for structured training, such as during onboarding. All your manuals and spreadsheets. All you need is a global internet connection.

Dezide helps improve installation, service, and repair processes by providing efficient problemshooting knowledge for service centers, field service technicians, and even end customers for your own and other products. Dezide combines the expertise of top technical experts to create Dynamic Troubleshooting Guides that offer consistent, real-time instructions for your technicians. Our AI-powered platform dynamically considers four factors to determine which troubleshooting steps should be recommended. 1. The probabilities of root causes 2. the likelihood that certain corrective measures will prove effective 3. Repair costs 4. The time required to complete the corrective actions. Dezide tracks repairs and provides continuous improvement. This allows you to provide your smartest, most cost effective troubleshooting guidance for your team members around world.

Avolin's Knowledge Management solution is ideal for large customer service and support teams that deal with complex queries across multiple channels in different industries, such as financial services, high tech and telecommunications. Despite service and support organizations investing heavily on call routing and case management solutions, productivity pressures have only increased. Knova was designed with a simple design philosophy. Streamlining the work of help desk agents means happier customers and happier staff. Knova Self-Service offers all the functionality and content needed to help users solve their problems on their own, anytime, day or night. It also provides information about known issues to targeted customers in a proactive manner, avoiding the possibility of serious problems or frustrations.

harmon.ie allows knowledge workers to easily capture and classify email and documents to SharePoint and Teams from Outlook, where they spend most of their work time. It is easy to find and share important content right from your email client. harmon.ie makes it easy to do the right things, increasing SharePoint adoption and workplace productivity as well as information governance compliance. Thousands of enterprise customers rely on harmon.ie's SharePoint- and Office 365-based user experiences products for email, records management, collaboration, knowledge preservation, and SharePoint adoption. harmon.ie is a Microsoft Partner since 2003 and has won many Microsoft Best App Awards. Our flagship solution eliminates data silos in Office 365 apps by grouping information with Descriptive Labels. harmon.ie SmartAssistant allows organizations to bring together all their information so that employees can concentrate on work.

Keeping up-to-date on industry developments is essential for law and advisory firms in order to grow and maintain client relationships. It can be time-consuming to sort through market intelligence and find actionable insights. It doesn't have it to be. Automated content discovery, analysis, and evaluation will help you maintain your knowledge and expertise. All employees and teams within the organization should have access to current awareness, monitoring, and alerting capabilities. You can now focus on providing the best possible client experience. A well-informed law company is better positioned to drive new business and strengthen relationships. Keep an eye on all areas of interest to your law firm, from clients to prospects to competitors. Search options that are pre-built and designed to make it easy for people to find what they need.

LabiKnow Knowledge Base will help you solve your customers' problems and questions 27/4. Provide outstanding customer service. The Knowledge base includes an online editor that allows you to create interactive content. You can add photos, videos, tutorials and call to action buttons. Highlight important parts and add code examples. Cross-platform on desktop and mobile devices, your customers can find answers to their questions, solutions to problems or contact you via ticket (email). Labiknow help center software allows you to personalize design to suit your brand preferences. Reduces customer support calls by up to 80% You don't have to answer frequently asked questions or copy and paste the same information into a chat ticket or chat. Your customers can help themselves. There is no need to set up complicated chatbot sequences. Users can easily search keywords and phrases using the help widget.

Knowledge automation for customer-facing departments. Teams spend too much time searching for the information they need in order to do their jobs. Seva provides customer-facing teams with frictionless access and the ability to gain the knowledge they need to make better business decisions faster than ever before. Our AI puts your entire team's collective knowledge behind every sales, marketing, or customer support member in real-time. Spending time searching for and recreating information can be time that could have been spent engaging prospects. Seva helps sales teams improve the quality and value of their customer journeys by increasing responsiveness. This allows them to concentrate on building relationships, not mindless search. Marketers are frustrated that 70% of a company's marketing material is lost because no one can find the information. Seva allows marketers to guide sales teams to the right information while gaining data-driven insights.

You need targeted feedback. Our Forum allows you to create a place for customers to interact openly and productively with you and each others in a structured way. This will increase customer engagement, improve your processes, and enhance brand recognition, according to our statistics. Convert customer conversations into tickets to keep track. All incoming emails can be converted into tickets. Prioritize, categorize, and assign the emails to the right people. To share your knowledge and help with repetitive problems, save your workarounds and best practice into your Treasure Box. Your support team can reduce the time it takes to respond and become more efficient. Every customer deserves your attention. Live Chat allows you to be at the right place at exactly the right time. Start a conversation with people who need your assistance and let them become your loyal customers.

Mozzaik365, a SharePoint Online Extension, allows you to create collaborative intranets that are engaging. Engage your employees by providing them with functional and rich communication, collaboration and knowledge management spaces. Mozzaik365 unleashes the power of SharePoint Teams and SharePoint.

This is the best place to keep your company and team content. Teamwork Spaces is an intuitive, modern content collaboration space with smart features such as required reading and live widgets. With smart document management software, an intuitive UI, inline comments for collaboration, and required reading to keep everyone involved, you can treat your most important documents as if they were worth reading. It makes it easy to find the right answers. For the way people think naturally, Teamwork Spaces is organized as a book and not as a series of folders. You can ensure that everyone within your company has one place to organize all important documentation.

Digitile streamlines employee workflows and improves productivity by automatically tagging information. This allows users to find the correct version of a document quickly, regardless of where it is stored. To simplify document management, create and organize a unified taxonomy of digital assets stored in Google Drive, Dropbox and other cloud apps.

ComAround Knowledge is a KCS-v5 certified knowledge management and self service software that captures and structures knowledge and then shares it throughout the support flow. ComAround Knowledge, a trusted knowledge management specialist and self-service software developer, transforms the way organizations provide support to increase productivity, reduce costs, improve customer satisfaction and increase revenue streams.

It’s time to simplify the way people work and learn at the frontline. SwipeGuide is the frontline 'how-to' platform for collaborative and connected work at scale. The clear-cut platform helps you drive operational excellence through standard work and frontline skills development, hassle-free (we promise). ✓ Coordinate instructions, checklists, and frontline know-how to prevent errors and keep every process running smoothly. ✓ Standardize 50 different ways of doing the same thing. ✓ Capture improvements and share data driven best practices across teams to drive efficiency and continuous improvement. ✓ Motivate frontline teams to develop skills proactively and simplify shop floor training through dynamic skills management. → Simply put: SwipeGuide captures the know-how of the best to remove the guesswork from the rest. Every task done right. No matter who. No matter what. That’s our groove - hope you like it.

Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage.

eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time.

• Simplified access: Centralised access to all apps, documents, and information you need. Easily connect legacy systems with the cloud, and increase user productivity, regardless of time or location. With a range of tools such as Citrix, ClientlessRDP, Azure Virtual Desktop, Fileserver, VMware, and Liquit, we offer flexibility and efficiency without compromising security. • Simplified communication: Benefit from various functionalities, such as The Hub, SharePoint and Viva Engage integrations, an Address Book Centre, and other intranet functionalities. This wide range of possibilities strengthens the bond between employees and promotes effective information sharing and collaboration. • Simplified workflows: Streamline processes by providing approvals and updates in a single overview. Utilise the Smart Global Search feature for efficient searches, and leverage Open API's to seamlessly connect all your apps to a unified interface, enhancing productivity and connectivity. We connect with TOPdesk, OpenIMS, Egnyte, and many other integrations to simplify information flows, and increase employee efficiency.

Inmagic Presto is a web-based knowledge management system that helps users capture, distribute, and access information to increase their effectiveness. Inmagic Presto allows users to create a single platform for sharing, managing and finding organizational knowledge resources. Inmagic Presto makes it easy to tap into the community information through social tools, speeding up results and building knowledge. Inmagic Preso allows users to search through both internal and third-party information assets.

As organizations grow, they tend not to document and collect team knowledge in a systematic way. This knowledge can be found in various documents, spreadsheets and legacy wikis. It can also be stored in email threads and chat rooms. AllAnswered is a single platform that allows your team to easily access all the information they need. Mentorship and institutional knowledge are essential to the long-term success for any organization. To ensure that everyone has easy access, you need to tap into the expertise of your top team members. A custom Questions & Answers portal ensures that team knowledge is always available and that no one has to learn everything from scratch. If someone relies on outdated information, an outdated document repository can lead to serious mistakes. If your knowledge base cannot be trusted, it is of little value. AllAnswered provides your organization with a modern Wiki editor, built-in workflow and makes it easy to keep your knowledge base current.

USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search.

Knowledge Base Manager Pro is a web-based knowledge management software that supports and enhances organizational knowledge sharing, creation and storage, retrieval, transfer and application. Our knowledge management software solution will help you improve customer service, reduce customer support costs, assist staff in finding the right information faster, improve decision making, increase efficiency, and preserve business knowledge. You can call it form creator, form builder, or form generator. The Form Maker Pro is the most powerful web application to create beautiful and usable web forms. It's easy to create custom web forms and add them on your website using its intuitive interface. It's never been easier or faster.

Customers expect prompt and efficient service when they have critical questions for your business. This is true even if they are dealing with virtual agents. Knowledge Assist is an artificial intelligence and machine-learning tool that helps agents in your contact centre resolve customer issues quickly, accurately, and consistently. Knowledge Assist integrates AI-driven knowledge bases into virtual agents' desktops and contact centers to provide up-to-date, accurate and helpful guidance. Our solution allows agents to understand customers' intent, provide consistent answers across channels, build trust, and drive customer conversations. Knowledge Assist uses AI technology to empower contact center agents with accurate and relevant information in real-time. It blends well-crafted responses, integrates with relevant data sources, and can read documents and internal websites to build an evolving knowledge base that gathers the most relevant information.

Knowledge Management leads to better customer services. Improve First Call Resolution and speed up customer service calls. You can access the latest issues via live updates. Call Scripting helps you navigate transactions. Unlock the potential value of your Enterprise's expertise. Collaborate with experts in your field. Facilitate collaboration. SMART analytics allows you to optimize and track your knowledge processes. LearnLode is a SaaS platform that can be self-deployed. Your team leader or Operations Manager can easily create and manage all resources. This allows you to quickly get started with no setup or integration fees. Effective Knowledge Management is essential for improving customer service in your call centre. Give your agents access to our powerful knowledge base, decision support tools, and empower them to deliver outstanding results.