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Description
At KEYLOK, our guiding principle is straightforward: to offer dependable products at fair prices, surpass our competitors in service, and maintain the distinctive KEYLOK Attitude in all that we do. We understand that you've devoted significant time to developing your products, and it's essential to safeguard them with equal diligence. With four decades of experience in the industry, we have honed our ability to create and provide products that are both robust and trustworthy. Our security dongles boast an impressive 99% reliability rate, ensuring consistent performance for you and your customers. We remain committed to keeping our pricing competitive and reasonable; while we may not be the cheapest option available (and we don’t advocate going that route), our software protection dongles are priced up to 40% lower than other well-established providers, all while offering comparable security features. At KEYLOK, we prioritize our customers, actively listening to their needs and responding swiftly and effectively to any questions or concerns. Many of our clients who have transitioned from other companies consistently report that our customer service is exceptional, making their experience with us even better. We believe that strong customer relationships are the foundation of our success, and we strive to foster them every day.
Description
Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$ 97 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Keylok
Founded
1980
Country
United States
Website
www.keylok.com
Vendor Details
Company Name
Rhino Support
Founded
2010
Country
United States
Website
www.rhinosupport.com/newchat/RS-tour/help-desk2.php
Product Features
License Management
Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
