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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Juris Astra offers a comprehensive call centre solution designed for both inbound and outbound communications, featuring essential components such as a telephony automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. Additionally, it provides optional functionalities for customer relationship management (CRM), sales force and marketing oversight, as well as case management to effectively manage sales leads, marketing efforts, customer complaints, service requests, and overall customer service challenges. This all-in-one solution enables the seamless handling of various communication channels, including telephony, email, web chat, fax, and SMS interactions, all in an automated fashion. The PABX system serves as the backbone for managing telephony connections, accommodating incoming lines from telecommunications providers like ISDN PRI or CO Analog PSTN trunks, alongside extension lines leading to agents or users. Among its standard features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, support for hardphones and softphones, VoIP capabilities, and SIP integration. With its diverse offerings, Juris Astra ultimately positions itself as an essential tool for enhancing operational efficiency in customer engagement.

Description

Sansay's VSXi Session Border Controller (SBC) is a robust, software-driven solution aimed at communication service providers, delivering essential features such as security, NAT, protocol normalization, and effective session management. Capable of handling up to 500,000 concurrent calls and managing 1 million SIP registrations, it ensures scalability for extensive deployments. The VSXi excels in facilitating SIP trunking applications by efficiently managing Least Cost Routing and NAT traversal needs. Additionally, it provides programmable SIP trunking functionalities, which support both authenticated and unauthenticated trunks, incorporating features like extension-to-extension dialing, call forwarding, and failover mechanisms. Furthermore, it allows seamless integration with Microsoft Teams via Direct Routing, enabling users to make, receive, and transfer calls across Teams and the public switched telephone network (PSTN). The flexibility of the VSXi extends to its deployment in cloud environments, and it boasts APIs that support extensive integration and customization options, catering to the diverse needs of service providers. This versatility makes the VSXi an invaluable asset in enhancing communication infrastructures.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams

Integrations

Microsoft Teams

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Juris Technologies

Founded

1997

Country

Malaysia

Website

juristech.net

Vendor Details

Company Name

Sansay

Founded

2002

Country

United States

Website

www.sansay.com/products/vsxi/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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