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Description
Juris Access is a comprehensive marketplace and peer-to-peer platform designed to streamline customer onboarding. It empowers banks to embrace digital transformation and enhances customer engagement across multiple channels, allowing individuals to apply for loans from any location at any time. While some financial institutions offer digital options like online loan applications, these systems often remain only partially automated, necessitating human intervention for follow-ups and perpetuating reliance on outdated manual processes. The inability to progress along the digital journey stems from a lack of adaptable solutions that can meet the evolving demands of the market and its consumers. As a consequence, financial institutions are burdened with significantly high operational costs, continuing to rely on inefficient, traditional practices that hinder their competitiveness in a rapidly changing landscape. Ultimately, this situation underscores the urgent need for innovative solutions to enhance efficiency and reduce costs in the financial sector.
Description
Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
iTimekeep
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Juris Technologies
Founded
1997
Country
Malaysia
Website
juristech.net
Vendor Details
Company Name
Agent IQ
Founded
2015
Country
United States
Website
www.agentiq.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Product Features
Banking
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content