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Description
Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.
Description
Unify and align management applications across business functions between the front end and back end. The unified agent desktop is widely used in contact centres. It pulls data from multiple back-end systems and makes it accessible in a unified view. This allows for faster resolution of issues, decision-making, and more first call resolutions. There is also a significant reduction in AHT. Using an integrated CRM and enterprise ticketing, all interactions can be raised instantly and assigned to the appropriate department. A collaborative operations management module that aligns the market survey and debt collections, sales automation, and call centre helpdesk with an integrable ticketing system. It integrates data from multiple sources, and provides trends and analysis. It offers comprehensive functionality for creating reports. Dashboards allow the business user to make sense of the data. These dashboards can contain both historical and current data that can be used to monitor.
API Access
Has API
API Access
Has API
Integrations
AdRem NetCrunch
Bitbucket
Easyflow
Facebook
GitHub
Google
Google Drive
Harvest
Jira
Jira Work Management
Integrations
AdRem NetCrunch
Bitbucket
Easyflow
Facebook
GitHub
Google
Google Drive
Harvest
Jira
Jira Work Management
Pricing Details
$13 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Jitbit
Founded
2005
Country
United Kingdom
Website
www.jitbit.com
Vendor Details
Company Name
Customer Experience Lab
Founded
2016
Country
India
Website
www.cexlab.com/our-products/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
