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Description
Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.
Description
The Power BI Connector for Jira offers a no-code solution that seamlessly transfers data from Jira into Microsoft Power BI, enabling the creation of tailored reports and dashboards. Users can export a variety of Jira data fields, including standard, custom, historical, and agile information, in addition to data from Tempo’s suite of applications such as Timesheets, Capacity Planner, and Financial Manager, as well as various Marketplace tools like Xray. With options for filtering through basic selections or JQL, users can leverage pre-built dashboard templates for quick access to reports on sprints, projects, and work logs. The integration of Power Query allows for the combination of Jira data with other enterprise systems, including CRM, SAP, and ITSM, within a unified analytics framework. Scheduled and incremental refresh capabilities ensure that reports remain up-to-date at scale, and insights derived from Jira can be shared with stakeholders who do not possess a Jira license. Furthermore, it adheres to Atlassian Data Residency requirements, enhancing security and compliance. Additionally, the Power BI Connector for Jira is included in Tempo's Strategic Portfolio Management (SPM) suite, which also features Structure PPM, Timesheets, Capacity Planner, and Financial Manager, thus providing a comprehensive resource for managing project portfolios effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Jira
ALVAO Service Desk
Aisera
Cardinal
Chat for Jira Service Management
CustomerSuccessBox
Forethought
Fullstory
GAT
Instabug
Integrations
Jira
ALVAO Service Desk
Aisera
Cardinal
Chat for Jira Service Management
CustomerSuccessBox
Forethought
Fullstory
GAT
Instabug
Pricing Details
$20 per user per month
Free Trial
Free Version
Pricing Details
$10/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com
Vendor Details
Company Name
Tempo Software
Founded
2009
Country
Iceland
Website
www.tempo.io/products/power-bi-connector-for-jira
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal