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Description
Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.
Description
Jira excels at overseeing development processes from high-level Epics down to individual Tasks, yet the challenge lies in delivering product releases effectively. While managing multiple Jira issues across different teams and Sprints is feasible, connecting that progress to overarching corporate goals is often not straightforward. Obo Reveal addresses this by aligning Jira data with your business objectives, allowing for clear reporting of progress to the entire organization, which in turn empowers various teams to deliver more effectively. Additionally, it monitors daily modifications in Jira, helping you understand the implications of what has been added or removed on your release targets. For instance, when preparing for a significant product launch that includes several new features developed by different teams across multiple sprints, using Obo Reveal simplifies the process immensely. All you need to do is choose the Jira filters that define the issues related to each feature, and Obo Reveal handles everything else. This tool provides a concise overview of progress and changes in a format that is easily digestible for everyone involved, ensuring alignment and clarity across the organization. Ultimately, Obo Reveal fosters better collaboration and understanding, streamlining the product release process significantly.
API Access
Has API
API Access
Has API
Integrations
Jira
ADONIS BPM Suite
Abacus
AlertOps
Atlassian Data Center
Basecamp
Facebook Messenger
Gliffy
Loom
Metric.ai
Integrations
Jira
ADONIS BPM Suite
Abacus
AlertOps
Atlassian Data Center
Basecamp
Facebook Messenger
Gliffy
Loom
Metric.ai
Pricing Details
$20 per user per month
Free Trial
Free Version
Pricing Details
$23 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com
Vendor Details
Company Name
Obo
Founded
2017
Country
United States
Website
www.obo.pm/obo-reveal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Project Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
