Average Ratings 6 Ratings
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Description
Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.
Description
Discover Learn for Jira, the essential in-app training solution tailored for users at every level. If you're in search of the most effective method to onboard your Jira users, our collaboration with numerous global organizations has equipped us with invaluable insights into Jira's best practices and practical applications. Don't miss out on leveraging our extensive experience! Learn for Jira facilitates the seamless adoption of Jira within your team, offering an easy and flexible approach that is readily accessible to all users. Our training is designed by seasoned Atlassian professionals who are passionate about using Jira. Navigating Jira adoption can be challenging for organizations of varying sizes, which is precisely why we developed Learn for Jira—to deliver best practices, address common challenges, and ensure a smooth onboarding experience. With Learn for Jira, you can engage in video training crafted by industry experts, all conveniently integrated within your Jira environment. This streamlined approach not only enhances user skills but also alleviates Jira administrative burdens, ultimately driving your organization's productivity to new heights. The training empowers users to fully leverage Jira's capabilities, fostering a more proficient and efficient work environment.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Jira
Yes
4Degrees
Yes
ADOIT
Yes
Aisera
Yes
Bitbucket
Yes
Bugsnag
Yes
Exigence
Yes
Generative Studio X by OneReach.ai
Yes
Google Drive
Yes
Halo Service Desk
Yes
Integrations
Jira
Yes
4Degrees
No
ADOIT
No
Aisera
No
Bitbucket
No
Bugsnag
No
Exigence
No
Generative Studio X by OneReach.ai
No
Google Drive
No
Halo Service Desk
No
Pricing Details
$20 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$10 per year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com
Vendor Details
Company Name
Adaptavist
Founded
2005
Country
United Kingdom
Website
www.adaptavist.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Product Features
Microlearning
Adaptive Learning
No
Asynchronous Learning
Yes
Built-In Course Authoring
Yes
Content Library
Yes
Evaluation Management
No
Gamification
No
Leaderboards
No
Progress Tracking
Yes
Quizzes
No
Rewards Management
No
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
No
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
No
Simulation
No
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
No
