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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Imagine answering a call from your desk or mobile phone, and asking the caller about their inquiry. Then, you can see exactly what advertising drove the call. You can monitor calls from other sources such as email, automated advertising, social media, TV radio, and press. This allows you to track what digital advertising works well. Jet can track calls using both traditional inbound numbers like 13 and 1800 numbers, as well as Local numbers and Australian Mobile numbers. Jet found that the most calls are generated by businesses in finance, auto, insurance, and education. Call tracking is best suited for businesses that have customers who do extensive research online before calling and order complex products. Although Call Tracking reporting is available to almost all businesses, some types of businesses are more likely to take advantage of it.

Description

Easily and affordably establish a customer service or support call center with SIMPSY Voice, a product from SIMPSY LLP designed specifically for business call centers. This system enables you to monitor interactions between your virtual agents and customers effectively. By offering competitive call rates and minimal subscription fees, it assists businesses in offshoring or outsourcing their customer support services. With SIMPSY Voice, you can create a global presence using local phone numbers, facilitating your marketing efforts across various countries. The system seamlessly integrates with a CRM, converting phone numbers into the names of prospects or clients. Agents have the capability to document every interaction they have with customers, ensuring comprehensive records are maintained. You can receive incoming calls from any location and make outgoing calls without incurring high international rates. Enhance the caller experience by automatically greeting incoming callers with pre-recorded messages and allowing them to navigate directly to the right person based on their input. This solution not only streamlines communication but also improves overall customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Data Studio Yes 
Upaknee Yes 

Integrations

Google Data Studio No 
Upaknee No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

$6.90 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Jet Interactive

Founded

2006

Country

Australia

Website

www.jetinteractive.com.au/reporting/call-tracking/

Vendor Details

Company Name

SIMPSY

Country

Singapore

Website

voice.simpsy.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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